によって Navneet Kaur 12か月前.
64
Customer journey Map
The journey of a customer engaging with an app designed for ADHD management involves several stages. Initially, customers browse ADHD-related websites and read testimonials to gather information.
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Referring others to the app Advocating for the app in ADHD communities Loyalty rewards and incentives Referral programs for friends and family Experiencing user friendly features Initial learning curve challenges Excitement about new tools Integrating the app into daily routines Exploring features for time management and organization Setting up personal profiles and preferences Accessing support forums and helplines In-app notifications and prompts Reading success stories from other ADHD users Accessing customer support for additional information Add information which is needed Finalize decision to sign up Emotions Seeking validation from peers Evaluation of app effectiveness Eagerness to find practical solutions Compare with other ADHD apps Signing up for a trial Assessing how app works Touchpoint Participating in online ADHD communities Seeking advice from healthcare professionals Exploring the web application's features in-depth Touchpoints Social Media discussions on ADHD challenges Referral from healthcare
professionals Search ADHD symptons Customer Actions Exploring features Reading testimonials and reviews Browsing ADHD websites ADVOCACY ONBOARDING DECISION CONSIDERATION AWARENESS Customer journey Map
