Virtual Counselor

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Virtual Counselor

Bot: I am the Virtual Counselor and I can help... etc. May I know your first name?

User: John Bot: What's your last name John?

User: Smith Bot: And what is the best phone number to contact you?

User: 305-555-1234 Bot: Is that a mobile telephone?

User: Yes/No Bot: What type of Debt are you concerned about?

User: Credit Card Debt Bot: How much do you owe?

User: $3000 or more Bot: How often do you get paid? User: Weekly/Bi-Weekly/Monthly Bot: How much do you take home from your primary source of income?

User: $xx,xxxx Bot: Any other source of income?

User: Yes Bot: How much do you take home?

User: No Bot: Do you rent or own your home?

User: Own Bot: How much for mortgage? User: $xxxx Bot: Does this payment include real estate taxes and insurance?

User: No Bot: How much for insurance? User: $xxxx Bot: How much for real estate taxes? User: $xxx Bot: HOA fees?

User: $xxxx Bot: How much for maintenance or repairs?

User: $xxx Bot: How much do you spend on Electricity? User: $xxx Bot: Water? User: $xxx Bot: Gas/Oil Heating? User: $xxx Bot: Cellular? User: $xxx Bot: Telephone landline? User: $xxx Bot: TV/Internet bundle?

User: $0 Bot: Internet? User: $xxx Bot: TV? User: $xxx Bot: Groceries?

User: $xxx Bot: Groceries?

User: $xxxx Bot: Eating out? User: $xxxx Bot: Car/Boat/Bike Payments?

User: $0.00 Bot: Bus fare?

User: $xxx Bot: Any other Car/Boat/Bike payment?

User: Yes Bot: How much?

User: No Bot: Insurance? User: $xxx Bot: Repairs/Maintenance? User: $xxxx Bot: Gas? User: $xxxx Bot: Parking/Tolls? User: $xxxx Bot: Bus Fare?

User: $xxxx Bot: Life Insurance? User: $xxx Bot: Health Insurance? User: $xxx Bot: Medical Bills? User: $xxx Bot: Prescription medications? User: $xxx Bot: .... User: $xxxx Bot: Can we pull your credit report?

User: no Bot: You are a disgrace. Good bye. (Start over)

User: yes Bot: SSN? User: xxxxxxxx

Bot: For every account: can we submit account X to the program? User: Yes/No

Bot: We are done here. Good bye. (Start over)

Bot: Unfortunately you lied to us. Bye. (Start over)

User: Yes Bot: HOA fees?

User: Rent Bot: How much is the rent? User: $xxxxx.xx Bot: How much for rental insurance? User: $0.00 Bot: How much for maintenance or repairs?

User: Less than $3000 Bot: Good news: you don't need us. Here is some advice on how to continue. (Start over)