Lecture 6,7

Input

Customer Data

Company records

published information

Management Data

Database

Data Retrival

Data Processing

Data Analysis

Output

Summary Reports

Status reports

Exception reports

Elements of Order Processing

order preparation

order transmission

order entry

order filling

order shipment

Order status report

Stages in the order to collection cycle

order placement and communication

order check

Credit check

Documentation

order picking

Delivery

Invoicing and Collection

Reverse Logistics
process

Retrieve

Transport

Resell

Recycle

Scrap

Receive

Sort

process of moving goods from their typical final destination to another point, for the purpose of capturing
value otherwise unavailable, or for the proper disposal of the products

Examples

Remanufacturing

Remanufacturing is more complex than refurbishment; it is a detailed and comprehensive disassembly and reassembly process that brings a used product back to at
least its specified state as original equipment.

Refurbishment

the renovation and redecoration of something