Categories: All - variabilidad - caducidad - intangibilidad

by CLaudia Pinedo 3 years ago

173

Caracteristicas de los servicios

Los servicios poseen características únicas que los diferencian de los bienes tangibles. Una de ellas es la imperdurabilidad, lo que significa que no pueden ser utilizados después de cierto tiempo y tienen un período de validez limitado.

Caracteristicas  de los servicios

Caracteristicas de los servicios

'Six Thinking Hats' can help you to look at problems from different perspectives, but one at a time, to avoid confusion from too many angles crowding your thinking.

Imperdurabilidad

The Yellow Hat will help you to think positively. While you are 'wearing' this hat be optimistic, notice the benefits and the value in them.

Tienen un tiempo limite
No pueden usarse despues

Variabilidad

The Green Hat represents creativity. Develop creative solutions to any problem with this hat. This unconstrained mindset allows you to freely test out a variety of useful creativity tools, due to its low level of criticism.

Menos estandarizados
Competitivos con otros servicios
Mejorar el servicio

Inseparabilidad

The Blue Hat thinking represents process control. When having trouble because ideas are needed, the Green Hat may come in handy since it is the one used for creativity. In case of emergencies and dealing with them, the Black Hat is required.

Son generados y consumidos por un periodo
No se puede separa el servicio de quien lo presta

No propiedad

Using the Black Hat you consider the negative outcomes. Find what would not work and why. This way you highlight the weak points in a plan. Black Hat will help you to identify the flaws and risks before you embark on a course of action.

no se puede disponer de el como propio
no se pueden almacenar

Caducidad

Using the Red Hat, you will use your intuition and emotions. Also, you will consider how others might look at the problem emotionally. Try to understand the responses of people who do not fully know your reasoning.

pierde validez
se da en un tiempo determinado

Intagibilidad

Intangibilidad


Using the white thinking hat, you center your attention around the available data. Take the information that you have, analyze it, and see what you can learn from it. Become aware of your weak points and start working on improving your knowledge.

probar el producto
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