FME

Definition facility work

MAFM

CIDB

Construction work

Act 520

FM contractors under CIDB

Scope and positioning

SCOPE

Building works

civil engineering works

M&E works

Other services

positioning

Input/ resources

Output/ goal

Categories and specialization FM

CODE

F01

F02

Requirements for the company Directors and personnel

Prepare O&M work
plan

Interpret O&M
policies and
guidelines.

Identify O&M
activities.

Prepare O&M plan.

Prepare O&M works
schedule.

Submit O&M plan to
FM manager

Coordinate safety,
health and security
procedures

Verified annual
inspection and
maintenance on tools,
equipment and
machineries.

Inspection criteria
 Tools
 Equipment
 Machineries

Acquire and allocate
list of safety
equipment, PPE,
maintenance and
inspection tools &
equipment.

Type of:
 Safety equipment
 PPE
 Maintenance and
inspection tools
& equipment
accessories

Arranged safety
briefing, safety
training, fire drill and
first aid training.

 DOSH
 NIOSH
 BOMBA

Emergency kits
requirement

 Fire extinguisher
 First aid kit
 Emergency
triangle
 List of emergency
phone numbers
 Tools set

Coordinate O&M work
order implementation

Work order content:
 Time
 Date
 Location
 Work instruction

Distribute work order

Carry out work coordination meeting

Monitor and control work progress and work outputs

Verify work progress
and work outputs.Submit progress report and work outputs report.

Manage facilities tools,
equipment and
materials (TEM)
inventory

Identify facilities tools, equipment and materials and spare part.

Prepare inventory management plan. Conduct stock and spare part audit.

Prepare stock inventories and spare part list report.

Manage O&M
technical data

Obtain and check O&M technical data

Analyse and communicate technical
data information

Coordinate operation
improvement
solutions

Analyse operational problems and propose improvement
options

Implement approved improvement options and solutions.

Submit complete improvement work report.

Monitor asset
warranty

Obtained defect asset report and asset warranty
document.Monitor defect asset rectification works.

Prepare and submit completed asset rectification works report.

Coordinate Business
Continuity Plan (BCP)
activity

Obtain approved BCP and receive change of BCP mode instruction.

Execute BCP mode status and prepare BCP progress and
achievements report.

Implement FM
strategic plan

Obtain and identify FM strategic
plan element.

Prepare tactical plan.

Identify required resources and task organize resources to
task mapping.

Implement FM tactical
plan

monitor

prepare

submit

Monitor staff
teamwork

Identify

Analyse

Monitor

Monitor financial
management plan
(FMP) implementation

Obtain approved FMP and monitor FMP progress.

Prepare and submit FMP progress and achievement report.

Compile budget
requirements

Compile budget input data.

Analyse and classify budget input data.

Prepare and submit analysed budget input data report.

Prepare progress claim
schedule

Identify progress claim criteria.

Project milestone

Establish progress claim procedures.

Type of progress claim

Prepare progress claim schedule.

Progress claim
procedures

Progress claim
process flow

Submit proposed
progress claim
schedule.

Progress claim
report format

Monitor supply chain
management

Identify, obtain and monitor list of vendors and
suppliers.

type

products

vendors

delivery time

cost

Prepare and submit vendors and suppliers

Perform liaison with
stakeholders

Principles of
communications.

Obtain communications
plan.

Effective
communications
skills.

Interpret communications plan

Establish cooperation among team members.

Conduct work
meeting

Prepare meeting
documentation

Project briefing

Safety briefing

Post mortem

types of meeting setup

u-shape

round table

Record meeting
discussion.

Procedure to
prepare minute of
meeting

Prepare
operational
summary report

Identify type and
frequency of report
generation.

Compile and prepare all work and
operational report.

Implement Human
Resource Plan (HRP)

Obtain HRP
document.

Employment Act

Manage staff training
programmes.

Identify and coordinate staff training
needs.

techniques

on the job
training

coaching

lecture

Review training
and conduct training gap
analysis

Training assessment
method and process

Conduct Post
Training Evaluation
(PTE).Subtopic

Prepare staff
performance report.

Establish staff Key
Performance Index
(KPI).

Conduct staff
appraisal.

KPI method

balance score card

Evaluate staff

reward

penalty

Prepare contract
costing estimations.

Identify costing data
and element.

FM cost elements

Establish cost
estimation format.

Estimating principles,
technique and process

Estimating format

Review and submit
cost estimation.

cost analysis

Administer change
orders activity.

Identify change
orders activity.

Type of Change
orders request

Compile change
orders inputs.

Change orders form

Submit change orders
report.

Change orders
activity.

Administer
procurement
procedures.

Identify procurement
requirements.

Procurement
requirement and process

Prepare and submit evaluation
report.

Procurement
evaluation
technique

Administer contract
compliance and
performance level.

Implement project
deliverables
activities.

Contract
compliance matrix

Monitor, prepare and submit service
performance level.

Principles of
performance
management

Performance
measurement
methods and tools

Continuous
improvement
process

Prepare Quality
Management
documentation.

Obtain QMP document and prepare SOP and
supporting document.

Hierarchy & Type
of QM documents

Compile and submit document.

Coordinate quality
audit and compliance
activity.

Identify and prepare quality audit
requirements.

Perform, prepare and review quality audit.

Related act such as
Akta Kilang &
Jentera

Compliance matrix
method

Coordinate Customer
Satisfaction Survey
(CSS) activity

Identify, prepare and perform CSS
requirements.

Identify CSS
requirements.

Prepare CSS report.

Analysis method
such as qualitative
and quantitative

Implement quality
improvement plan.

Obtain, implement and monitor QIP
document.

Submit quality
improvement
completion report.

Manage project service
delivery.

Manage Project
Management Plan
(PMP) implementation.

Obtain, prepare, monitor and submit PMP
document.

Management
principles and
theory

Project definition,
scope and features

Project management
knowledge area

Project planning
techniques and
tools.

Submit PMP report.

Manage project team
members.

Coordinate project
team members.

Monitor project team
members task
delivery.

Competencies in
project management

Prepare project team
members

Organisation chart
types and
application