Guidelines for documentation of
Quality Management Systems ISO 10013

The structure of the documentation used in the quality management system can be described
hierarchically. This structure facilitates the distribution, conservation and understanding of the
documentation. The extent of the quality management system documentation may differ from one organization to another.



to another due to:



a) the size of the organization and the type of activities,



b) the complexity of the processes and their interactions; Y



c) the competence of the personnel.

The quality management system documentation usually includes the following:

a) quality policy and its objectives;



b) quality manual;



c) documented procedures;



d) work instructions;



e) forms;



f) quality plans;



g) specifications;



h) external documents;



i) records.



The quality management system documentation can be in any type of medium, such as such as paper or electronic media.

The purposes and benefits of having the quality management system documented for a

organization include, but are not limited to, the following:

a) describe the organization's quality management system;

b) provide information for groups of related functions, in such a way that they can understand better interrelationships;

c) communicate to employees management's commitment to quality;

d) help employees understand their role within the organization, thus giving them greater sense of purpose and importance of their work;

e) facilitate mutual understanding between employees and management;

f) provide a basis for job performance expectations;

g) declare the way in which activities will be carried out to achieve the specified requirements;

h) provide objective evidence that the specified requirements have been met;

The quality policy and its objectives should be documented and can be in a document independent or included in the quality manual.

Content

The quality manual is unique for each organization. This Technical Report allows flexibility in the definition of the structure, form, content, or method of presentation of the documentation of the quality management system for all types of organizations.

Title and scope

The title and / or scope of the quality manual should define the organization to which the manual applies. He The manual should refer to the specific quality management system standard on which the quality management system is based.

Table of Contents

The table of contents of the quality manual should include the number and title of each section and its
location.

Review, approval and modification

Evidence of the review, approval and modification status and date of the quality manual should
be clearly indicated in the manual. Where practicable, the nature of the change should be identified in the document or in the appropriate annex.

Quality policy and objectives

When the organization chooses to include the quality policy in the quality manual, the quality manual. Quality may include a statement of quality policy and objectives. Quality goals actual goals to achieve these objectives may be specified elsewhere in the documentation of the quality management system as determined by the organization. The quality policy should include a commitment to meet requirements and continually improve system effectiveness quality management.

The objectives are usually derived from the quality policy of the organization and must be achieved. When the objectives are quantifiable they become goals and are measurable.

Subto Organization, responsibility and authorityic

The quality manual should provide a description of the organization's structure. The Responsibility, authority and interrelationship can be indicated by means of organization charts, diagrams of flow and / or job descriptions. These may be included or referenced in the quality manual.

References

The quality manual should contain a list of documents that are referenced, but which are they are not included in the manual.

Description of the quality management system

Annexes

Structure and format

Content

Review, approval and modification

Identification of changes

Responsibility for the elaboration

Methods for preparing the quality management system documentation

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Use of references

Review and approval

Distribution

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Form

Document used to record the data required by the quality management system.

Work instructions

Detailed description of how to perform and record tasks