MAIN QUALITY SYSTEMS IMPLEMENTED BY ORGANIZATIONS.

External provider:
Supplier, partner, subcontractor.

Documented information:
Procedures, instructions, protocol forms

Risk-based approach:
It's risk-based thinking

Products and services:
They are products and services that organizations orient to the customer

GARCIA_MUÑOZ-ACTIVITY 4

Quality management systems fundamentals and their vocabulary

Fundamental concepts

Quality

Quality management system

contact of an organization

Support for

Senior management

Company staff

Competition

Awareness and communication

concerned parties

Statement

Rational basis

Key Benefits

Increase in value, satisfaction, loyalty and customer expansion

Raise reputation, increase profits by staying in the market.

Possible actions

Recognize direct and indirect customers

Listen to your needs and expectations

Present to the organization these needs or expectations of the client to make adjustments in the care.

Leadership

Continuous improvement in the coordination and direction of the organization towards the proposed objective

Commitment of people

Competent staff committed to the organization

Process approach

Improvement

Decision making

This standard provides guidelines to organizations to help them achieve success.

The ISO 9001 standard is applicable to any type of company regardless of its size or sector.

All Iso standards are reviewed by its technical committee every 5 years, with the aim of analyzing whether they need modifications.

The process is divided into six stages

Proposals for new work topics

Working draft

Draft international standard

Final draft of international standard

International norm

Committee draft

ISO 9001 Standard that describes the requirements of the quality management system

Fundamentals and vocabulary

Composed of ISO 9000 ISO 9001 ISO 9004 standards

Terms and definitions that apply to all quality management standards

The objective of the standard is to provide guidelines for the development and maintenance of the documented information necessary to support the effective operation of a quality management system, adapted to the specific needs of the organization.

This standard can also be used to support other management systems, for example occupational health and safety management systems. This document is not intended for contractual, regulatory or certification / registration purposes or to be used as requirements for any purpose.

3 Terms and definitions
For the purpose of this Technical Report, the terms and definitions given in ISO 9000 and the following apply. An organization's quality management system may use different terminology for the defined types of documentation.
3.1

work instructions

detailed description of how to perform and record tasks

Note 1 to entry: Work instructions may or may not be documented.

Note 2 to entry: Work instructions can be, for example, detailed written descriptions, flow charts, templates, models, technical notes embedded within drawings, specifications, equipment instruction manuals, photos, videos, checklists , or a combination of the above. Work instructions should describe any materials, equipment, and documentation to be used. Where relevant, work instructions include acceptance criteria.

3.2

form

document used to record the data required by the quality management system

Note 1 to entry: A form becomes a record when data is entered into it.

ABRAHAM ARIEL GARCIA MUÑOZ.

9°A MATUTINO.