Managing the behaviours of others and self in high tension situations

Environmental

war zones

emergency sistuations

riots

day-to-day

Behaviourial

emotional reaction

fear

anger

grief

medical

mental health

substance abuse

medical illness

Influence of body language

maintaining self control

use of verbal and non-verbal communications

maintaining appropriate amount of space

active listening

using a calm and collective voice

Overcoming barriers

physical

size or height

social

phychological

linguistic

speak a different language

The Betari Box

threat levels can escualte in a confrontation

behaviour/actions and how they can influence the outcome of a situation