Welcome to Wallbox, what can we help you with?
I have a question about installation
Are you a(an)?
Installer
I have issues with installation
Contact Phone number
How do I installer a Wallbox
Link to installation guide + Wallbox academy
Individual
Where are you located?
I'm looking for an installer
Direct customers to Inaki or the
correspond sales team
I want more Information about installation
Who can instal my charger?
only professional can instal our charger
Is Wallbox going to install my charger
no : an installer will contact you
I want to get an estimation of the price
What is the estimated distance between the garage space and your charging station
Up to 5m
660€
up to 10m
800€
Up to 15m
925€
Up to 20m
985€
Business
Where are you located
Leave your mobile number or email we will be in touch with you
I want to have information about charger
I don't know which charger to choose
Are you individual or Business?
Individual
Do you already know for which car you want to buy a charger for?
Yes
Go to our model chooser here to find which best charger suits you
No
What type of housing are you thinking to install your Wallbox?
Subtopic
Where do you want to install your Wallbox ?
Public garage
You can choose between Pulsar, pulsaar Plus or Commander 2
Do you already know for which car youis it ?
Yes
Go to our model chooser here to find which best charger suits you
No
What type of housing are you thinking to install your Wallbox?
Private Garage
You can choose between Pulsar, pulsaar Plus or Commander 2
Do you already know for which car youis it ?
Yes
Go to our model chooser here to find which best charger suits you
No
What type of housing are you thinking to install your Wallbox?
Shared garage
Request a quote
Subtopic
Direct to correspond sales team
Business
Where are you located?
Leave your mobile number or email we will be in touch with you
Direct customers to correspond sales team
I have a question about quasar
Quasar
Price
Release date
Quasar Data Sheet
More info
Sign up for our newsletter
Get in touch with our presale engineer
I have a question about climated resistance
All of our chargers are weather proofed
What is included with the charger ?
Is the cable included with the charger ?
YES.
I have questions related to charging my EV
How long does it take to charge an EV?
How far can an EV go?
What's the difference between AC and DC?
Why do I need a charger for my home?
How much does it cost to charge my EV?
What's smart chagring
I want to Collaborate with you
Which collaboration are you looking for
Installer
Where are you located?
Direct to correspond sales team
Marketing partnership
Where are you located?
Others
Where are you located?
Direct to correspond sales team
Distributor
Where are you located?
Direct to correspond sales team
Car reseller
Where are you located?
Direct to correspond sales team
I already have a charger and I need help!
IMPORTANT
Please always have your charger updated to the last available version and never perform any of these actions with your car connected to the charger
General charging question
How to charge my car with a socket in Copper SB?
Led must be white
Plug the gun in the charger and led should be green
Plug the gun in the car now and led should be blue
After charging unplug first from the car and led should be white
Here is an article that you might find helpful as well https://support.wallbox.com/en/knowledge-base/wallbox-copper-sb-charger-status/
We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page
How to set up a charging schedule?
The gun should not be connected to your car
The mobile phone needs to be connected to the charger via Bluetooth
"Select time/date in the clock in the main page of the app. Every day is already selected so, for example, if you don't want to charge on Saturdays and Sundays, click those days to deselect them."
Make sure to delete any scheduled chargers you might already have
We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page
Charger delivering less power than expected
Led status from chargers
MyWallbox account
MyWallbox sessions
Connectivity
Update my charger
MyWallbox feature
I want to contacts someone
Contact Sales Team
Where are you located?
Direct to correspond sales team
contach engeneering tem
Where are you located?
send an email to
Contact service team
Where are you located?
Direct to correspond sales team
I have questions about accessories
Warranty
Is the warranty included when I buy a charger?
What is included in yoru warranty?
I Have a question about connectivity
Connectivity
Bluetooth
Pulsar
3G
All but Pulsar family (Need to add mobile connectivity)
Bluetooth and Wifi
All but Pulsar
Ethernet
All but Pulsar family
Power Boost
What is the power boost