Sajid Sub Shop - Muhammed Sajid
(Toni Yusuff)

Assign Task To Employees

Make Sure Garbage Is
Disposed Of Properly

Clean Dining Area

Manage Orders

Prioritize Call In Orders

Serve Customers Waiting
In Chronological Order
(First Come First Serve)

Discuss Expectations of your Employees

Set Clear Roles And Responsibilities

Implement A System For
Monitering Preformance

Poor Customer Services
(Employee arguing with a customer creates a negative experience.)

Lack Of Cleanliness
(A messy dining area can push away customers and reflect poorly on the business.)

Insufficient Order Management
(Unattended phone orders lead to lost sales opportunities.)

Inadequate Staff Supervision
(Student employees distracted by cell phones indicate lack of supervision.)

Employee Misconduct
(Arguments with customers suggest potential training or behavioural issues.)

High Turnover Rate
(Regular hiring of high school students may lead to inconsistency in service quality.)

Regular Training Sessions
(Schedule regular training sessions that cover not only food preparation but also customer service best practices and workplace etiquette)

Establish Clear Expectations and Consequences
(Establish Clear Expectations and Consequences)

Assign Cleaning Duties
(Quickly assign specific cleaning tasks to each employee present, ensuring that the dining area is restored to an acceptable condition.)

Immediate Staff Intervention
(Muhammad should step in immediately to de-escalate the argument, apologize to the customer, and ensure their needs are met.)

Implement a Customer Service Protocol
(Develop guidelines for handling customer complaints effectively, including training sessions focused on communication skills.)

Evaluate Trust In Student Employees

Determine If More Oversight In Needed

Consider Hiring Experienced Staff
Alongeside Student Employees

Assess The Situation

Evaluate Dining Room

Address Customer Complaints

Communicate With Staff

Resolve Argument Between
Student And Customer

Call Student Employees To Assist

Training Programs For Employees

Create A code of Conduct
For Employee Behaviour

Consider Hiring Practices And
Employee Responsibility