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Red = Phone scripts/notesBlue/Black = Supporter directionYellow = text/image layoutGreen = processesWe need 4 scripts/call notes and an introduction script for our outbound call:Script/Notes for those who leave because of economic insecruity Script/Notes for those who want to support corona workScript/Notes for those who just dont like usScript/notes

incoming

Can't afford

Script one

Reject all offers

Process 5 "lapsed"

Accept pause (fixed lenght)

Process 3 "fixed pause"

Reduced gift

Process 2 "reduced gift"

Accept pause ("till crisis over")

Process 4 "pause till over"

Maintain at the same levelor increase

Process 1 "maintain level"

Want to support Corona

Script two

Reduced gift

Process 2 "reduced gift"

Maintain at the same levelor increase

Process 1 "maintain level"

Accept pause (fixed lenght)

Process 3 "fixed pause"

Accept pause ("till crisis over")

Process 4 "pause till over"

Reject all offers

Process 5 "lapsed"

Proper negative

r

Red = Phone scripts/notesBlue/Black = Supporter directionYellow = text/image layoutGreen = processesWe need four scripts/call notes plus an introduction script for our outbound call:Introduction to an outbound call to discover the cancelation reason.Script/Notes for those who leave because of economic insecruity Script/Notes for those who want to support corona workScript/Notes for those who just dont like usScript/Notes generic issueWe need five pieces of text and image communication:SMS with bitly linkWebpage the link goes to. Including form reply Email with roughly the same content as webpage including form replySnailmail letter with reply deviceSnailmail letter version 2 with reply device Similar to 4. without the presumtion of previous contactWe will need to invent 5 processes:Get them back on the database as copy of the cancelled Autogiro using bank details from previous agreementGet them back on the database with a reduced value Autogiro using bank details from previous agreement.Mark pause until further date agreedMark pause until further notice.Say "Thank you" properly.

Script three

Reject all offers

Process 5 "lapsed"

Reduced gift

r

Red = Phone scripts/notesBlue/Black = Supporter directionYellow = text/image layoutGreen = processesWe need four scripts/call notes plus an introduction script for our outbound call:Introduction to an outbound call to discover the cancelation reason.Script/Notes for those who leave because of economic insecruity Script/Notes for those who want to support corona workScript/Notes for those who just dont like usScript/Notes generic issueWe need four pieces of text and image communication:SMS with bitly linkWebpage the link goes to. Including form reply Email with roughly the same content as webpage including form replySnailmail letter with

Process 2 "reduced gift"

Other

Script four

Accept pause ("till crisis over")

Process 4 "pause till over"

Maintain at the same levelor increase

r

B

Process 1 "maintain level"

Reduced gift

Process 2 "reduced gift"

Accept pause (fixed lenght)

Process 3 "fixed pause"

Reject all offers

Process 5 "lapsed"

Outgoing

Call

Intro Script 1

Can't afford

Script one

Accept pause (fixed lenght)

Process 3 "fixed pause"

Reduced gift

Process 2 "reduced gift"

Accept pause ("till crisis over")

Process 4 "pause till over"

No reply

Snailmail letter content 2 "default pause till over"

Reject all offers

Process 5 "lapsed"

Maintain at the same levelor increase

Process 1 "maintain level"

Want to support Corona

Script two

Reject all offers

Process 5 "lapsed"

Accept pause ("till crisis over")

Process 4 "pause till over"

Accept pause (fixed lenght)

Process 3 "fixed pause"

Maintain at the same levelor increase

Process 1 "maintain level"

No reply

Snailmail letter content 2 "default pause till over"

Reduced gift

Process 2 "reduced gift"

Proper negative

Script three

Reject all offers

Process 5 "lapsed"

Maintain at the same levelor increase

Process 1 "maintain level"

Accept pause (fixed lenght)

Process 3 "fixed pause"

No reply

Snailmail letter content 2 "default pause till over"

Reduced gift

Process 2 "reduced gift"

Accept pause ("till crisis over")

Process 4 "pause till over"

Other

Script four

Accept pause ("till crisis over")

Process 4 "pause till over"

Accept pause (fixed lenght)

Process 3 "fixed pause"

Reject all offers

Process 5 "lapsed"

Reduced gift

Process 2 "reduced gift"

No reply

Snailmail letter content 2 "default pause till over"

Maintain at the same levelor increase

Process 1 "maintain level"

Uncontactable

SMS/bitly link content

Accept pause ("till crisis over")

Process 4 "pause till over"

Maintain at the same levelor increase

Process 1 "maintain level"

Accept pause (fixed lenght)

Process 3 "fixed pause"

Reject all offers

Process 5 "lapsed"

No reply

Snailmail letter content 2 "default pause till over"

Reduced gift

Process 2 "reduced gift"

SMS & email content

Maintain at the same levelor increase

Process 1 "maintain level"

Reduced gift

Process 2 "reduced gift"

Accept pause (fixed lenght)

Process 3 "fixed pause"

Accept pause ("till crisis over")

Process 4 "pause till over"

Reject all offers

Process 5 "lapsed"

No reply

Snailmail letter content 2 "default pause till over"

Email content

Maintain at the same levelor increase

Process 1 "maintain level"

Accept pause ("till crisis over")

Process 4 "pause till over"

Reject all offers

Process 5 "lapsed"

Accept pause (fixed lenght)

Process 3 "fixed pause"

Reduced gift

Process 2 "reduced gift"

No reply

Snailmail letter content 2 "default pause till over"

Snailmail letter content 1

Accept pause ("till crisis over")

Process 4 "pause till over"

Accept pause (fixed lenght)

Process 3 "fixed pause"

Reject all offers

Process 5 "lapsed"

Reduced gift

Process 2 "reduced gift"

Maintain at the same levelor increase

Process 1 "maintain level"

No reply

Process 4 "pause till over"

r

Red = Phone scripts/notesBlue/Black = Supporter directionYellow = text/image layoutGreen = processesWe need four scripts/call notes plus an introduction script for our outbound call:Introduction to an outbound call to discover the cancelation reason.Script/Notes for those who leave because of economic insecruity Script/Notes for those who want to support corona workScript/Notes for those who just dont like usScript/Notes generic issueWe need five pieces of text and image communication:SMS with bitly linkWebpage the link goes to. Including form reply Email with roughly the same content as webpage including form replySnailmail letter with reply deviceSnailmail letter version 2 with reply device Similar to 4. without the presumtion of previous contactWe will need to invent 5 processes:Get them back on the database as copy of the cancelled Autogiro using bank details from previous agreementGet them back on the database with a reduced value Autogiro using bank details from previous agreement.Mark pause until further date agreedMark pause until further notice.Say "Thank you" properly.