PELAYANAN PUBLIK

Meer zoals dit

Metlit

door Mohammad Fayruz

akuntabilitas

door rumli haddy

Etika Publik

door gideon damanik

Dreams Challenge Alfi

door Alfiah Khoirunisa

PELAYANAN PUBLIK

Type in the name of the company you are going to have an interview with.

Praktik Etiket Pelayanan Publik

Praktik Etiket

Etiket dalam menangani keluhan pelanggan

Etiket dalam bertamu/menerima tamu

Etiket dalam menerima tamu

Etiket dalam berjabat tangan

Etiket dalam menyampaikan salam

Manfaat Etiket

What experience have you got from your previous jobs? Make sure you specify all your previous work experience, part-time jobs, vacation jobs, voluntary work, and unpaid work experience that are relevant for the position you are applying for.

Self Confidence

Respectable

Attractive

Communicative

Dasar Etiket

Describe a typical work day in your previous/current position.

Self Control

Informality

Tolerance

Cooperatif

Attentive

Respectful

Politeness

Why will/did you leave your existing/last job?

aturan sopan santun dan tata cara pergaulan yang baik antara sesama manusia

Pola Pikir ASN sebagai Pelayan Publik

Do you fully understand what this position implies?

After you've made some research on the company, read the job description thoroughly, and try to fully understand what your responsibilities will be.

Kendala Pelayanan Prima

Lemahnya integritas aparatur

Orientasi pekerjaan terlalu pendek

Penerapan sistem manajemen belum efektif

Pengembangan SDM tidak efektif

Tidak memahami manajemen kualitas

Kurang komunjkasi

Sikap Pelayanan

Punctional (Tepat waktu)

Proporsional (Tidak mengada-ada)

Patience (Penuh rasa kesabaran)

Prompt (Positif = tanpa curiga dan kekhawatiran)

Proactive (Antisipatif, proaktif dan tidak menunggu)

Progressive (Memakai cara yang terbaik = termaju)

Passionate (Sangat bergairah = Bersemangat, Antusias)

Prinsip Pelayanan Prima

Memberikan apresiasi kepada pegawai

Pemberian pelatihan dan pengembangan pegawai

Menetapkan standar pelayanan dan ukuran kinerja pelayanan

Membangun visi dan misi pelayanan

Responsif terhadap pelanggan/memahami pelanggan

Konsep dan Prinsip

Research the company

You should find and learn as much as you can about the company where you are having an interview.

The interviewer will want to see what you know about them and why you chose the company.

Doing your homework will show that you are really interested.

Prinsip

What do you know about the company's main goal and vision?


Type in the answer.

Berkeadilan

Akuntabel

Aksesibel

Efektif dan Efisien

Mudah dan Murah

Tidak diskriminatif

Responsif

Transparan

Partisipatif

Pelayanan Publik dari Sederhana menjadi Kompleks

New Public Service (NPS)

What is the company's turnover for last year?

New Publik Management (NPM)

What products does this company have?


Type in several examples.

Old Public Administration (OPA)

What is the size of this company?

Jenis Barang/Jasa

What can you do for this company that someone else can't?


Type in several unique traits that will turn you into the perfect candidate for the position.

Barang/jasa Kolektif (Collective Goods)

Barang/jasa Umum (Common-Pool Goods)

Barang/jasa Tol (Toll Goods)

Barang/jasa Privat (Private Goods)

Unsur

What do you know about the company?


Type a short description of the company's background.

kepuasan yang diberikan dan atau diterima oleh penerima layanan (pelanggan)

penerima layanan (pelanggan)

organisasi penyelenggara pelayanan public

Definisi

Why do you want to work for this company?


Think of what you can do for them, not of what they can do for you.

rangkaian kegiatan dalam rangka pemenuhan kebutuhan pelayanan sesuai dengan Peraturan perundang-undangan bagi setiap warga negara dan penduduk atas barang, jasa, dan/atau pelayanan administratif yang disediakan oleh penyelenggara Pelayanan Publik