Welcome to Wallbox, what can we help you with?

I have a question about installation

Are you a(an)?

Installer

I have issues with installation

Contact Phone number

How do I installer a Wallbox

Link to installation guide + Wallbox academy

Individual

Where are you located?

I'm looking for an installer

Direct customers to Inaki or the
correspond sales team

I want more Information about installation

Who can instal my charger?

only professional can instal our charger

Is Wallbox going to install my charger

no : an installer will contact you

I want to get an estimation of the price

What is the estimated distance between the garage space and your charging station

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Up to 5m

660€

up to 10m

800€

Up to 15m

925€

Up to 20m

985€

Business

Where are you located

Leave your mobile number or email we will be in touch with you

I want to have information about charger

I don't know which charger to choose

Are you individual or Business?

Individual

Do you already know for which car you want to buy a charger for?

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Yes

Go to our model chooser here to find which best charger suits you

No

What type of housing are you thinking to install your Wallbox?

Subtopic

Where do you want to install your Wallbox ?

Public garage

You can choose between Pulsar, pulsaar Plus or Commander 2

Do you already know for which car youis it ?

Yes

Go to our model chooser here to find which best charger suits you

No

What type of housing are you thinking to install your Wallbox?

Private Garage

You can choose between Pulsar, pulsaar Plus or Commander 2

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Do you already know for which car youis it ?

Yes

Go to our model chooser here to find which best charger suits you

No

What type of housing are you thinking to install your Wallbox?

Shared garage

Request a quote

Subtopic

Direct to correspond sales team

Business

Where are you located?

Leave your mobile number or email we will be in touch with you

Direct customers to correspond sales team

I have a question about quasar

Quasar

Price

Release date

Quasar Data Sheet

More info

Sign up for our newsletter

Get in touch with our presale engineer

I have a question about climated resistance

All of our chargers are weather proofed

What is included with the charger ?

Is the cable included with the charger ?

YES.

I have questions related to charging my EV

How long does it take to charge an EV?

How far can an EV go?

What's the difference between AC and DC?

Why do I need a charger for my home?

How much does it cost to charge my EV?

What's smart chagring

I want to Collaborate with you

Which collaboration are you looking for

Installer

Where are you located?

Direct to correspond sales team

Marketing partnership

Where are you located?

Others

Where are you located?

Direct to correspond sales team

Distributor

Where are you located?

Direct to correspond sales team

Car reseller

Where are you located?

Direct to correspond sales team

I already have a charger and I need help!

IMPORTANT

Please always have your charger updated to the last available version and never perform any of these actions with your car connected to the charger

General charging question

How to charge my car with a socket in Copper SB?

Led must be white

Plug the gun in the charger and led should be green

Plug the gun in the car now and led should be blue

After charging unplug first from the car and led should be white

Here is an article that you might find helpful as well https://support.wallbox.com/en/knowledge-base/wallbox-copper-sb-charger-status/

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

How to set up a charging schedule?

The gun should not be connected to your car

The mobile phone needs to be connected to the charger via Bluetooth

"Select time/date in the clock in the main page of the app. Every day is already selected so, for example, if you don't want to charge on Saturdays and Sundays, click those days to deselect them."

Make sure to delete any scheduled chargers you might already have

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Charger delivering less power than expected

It could be a limitation of the onboard charger of the car

Check the in app charging current setting is limiting the charge by turning the wheel in the main screen

It could be due to the number of phases in the installation or charger

The car battery could be almost full already and the charging power is automatically reduced

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Led status from chargers

Green

Charger ready to be used not connected to a car

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Clear blue

"Charger connected to a car

- Waiting for car demand, this could happen if car is fulley charger or in the transition from connecting or resuming

- Charge paused

- End of schedule"

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Clear blue blinking

Schedule charge ready to start when the schedule is set up

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Dark blue blinking

Charge in process

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Yellow

Charger is locked and only an authorized user can unlock it

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Red Led

Charger on faulty mode, contact Service Support

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Orange

MID is activated when it should not

"Go to" "upgrades" "on the settings
and deactivate the MID option"

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

MyWallbox account

I have a charger installed and the Wallbox App, what do I do now?

Download our app and create an account

Activate the account with the email received (verify SPAM if needed)

Once account is activated add the charger using the Serial Number and UID code
Or by scanning the QR code

A charger can be linked only once, the linked account is the super-admin

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

I want a second user to use my Wallbox, but I get an error message when trying to link the second user?

A Super-Admin can always invite other accounts to allow multiple users to use the same charger from my.wallbox.com portal

Click on users tab on the left bar of the portal

(+) ADD USER

Add the email address of the user you want to add, select the group and user type and select the Charger to add to the new user.

The New user will now receive an email with an invite allowing them to add the charger to the App, this email will need to be “accepted”.

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

How to unlink my charger?

"Connect to the Wallbox app and
select your charger"

Then on the top right hand side click the gear icon, then on the bottom right select "" Installation Options ""; then at the bottom click "" unlink ""

Here is an article that you might find helpful as well
https://support.wallbox.com/en/knowledge-base/how-to-unlink-the-charger/

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

MyWallbox sessions

How do I see my charging sessions?

A charging session is started when the EV-gun is connected to the car and it is finalized when EV-gun is disconnected from the car

Synchronize with the Wallbox App on Bluetooth and from the app to the portal (Needs internet connection on the mobile)
Or directly in case the charger is connected to internet (not for Pulsar)

Only after the session is finalized, the session will be stored in the charger and can be synchronized to the portal

If a session does not appear:
Check the car is not still connected

The charger is online or has been synchronized with the app after the session is finalized

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Connectivity

Wallbox App does not connect to my charger via Bluetooth

Bluetooth connection is only displayed when the charger is on and nearby

Please restart your device if bluetooth is still not showing

My bluetooth is still not connected

Please fully restart your phone, and leave the Wi-Fi turned off, with Bluetooth On

Please turn Off the power supply to the charger for just a couple of seconds and wait until it's back showing green color again

Now try to connect via Bluetooth again

If this does not work, please try (if possible) to connect another Phone with the charger. You can use the same Wallbox account for this in the App.

If it still does not work, try to restore
the charger?

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

How to connect via Wi-Fi?

Wi-Fi connectivity allows real time communication with your charger, remote control of the device, and stay always up to date through the firmware update capability.

Wi-Fi is not working, connecting or disconnecting

First make sure the Wallbox App has a good Bluetooth connection with the charger, you can check this by locking and unlocking the charger, the status light on the charger should change between yellow (locked) and green (unlocked)

Then configure the charger to make the Wi-Fi connection in configuration - connectivity - wifi

"Connectivity" not available in App

If the connectivity is not available in the App, the Bluetooth connection is not well established. Get closer to the charger, restart app. If still not, restart your Charger

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Wi-Fi not connecting

Make sure your Wi-Fi Router is close enough to your charger, and nothing is blocking the signal

Make sure no special characters are in your Wi-Fi name / password

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Wi-Fi disconnecting

Make sure your Wi-Fi Router is close enough to your charger, and nothing is blocking the signal

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Wi-Fi list / names not displaying

Please try to restart the Wallbox App, if not please restart the Charger

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

Update my charger

Restore & update & restart my charger to fix potential problems. It is important to always have your charger updated to the last available version

IMPORTANT: Do not have the EV gun plugged into the car while restoring.

Open the Wallbox app next to your charger and synchronize with Bluetooth 100%

Then on the top right hand side click the gear icon, then on the bottom right select "" Advanced Options "" then at the bottom click "" Restore ""

Please make sure that you are close to the Pulsar the whole time since it works with Bluetooth

Allow 2-5 minutes for the charger to restore firmware

Once the firmware is restored, please connect your charger to the internet. If your Wi-Fi signal does not reach the charger or is not strong, we suggest using a hotspot on your mobile phone

Once the charger is connected to the internet then you can update the firmware. The update message can take a few minutes to appear. To update the firmware of the charger please follow these steps:

"1. Click on the settings (gear wheel icon)

2. Update firmware"

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

How to restore my charger?

Try to connect to the charger, even if it will come back gray in" not connected "status

Go to the wheel configuration in the top right corner

Go to advanced option

Perform a restore. The restore can take up to 15 minutes to complete, the halo should go off and some single led lights will rotate

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

MyWallbox feature

How to lock - autolock my charger?

Connect to the Wallbox app and
select your charger

Then on the top right hand side click the gear icon

Then, on the bottom right select "" Advanced Options ""

Then click on the switch next to "" Autolock Protection "". If the switch turns green, it will be well configured.

Then scroll to the bottom and click "" Save ""

Here is an article that you might find helpful as well
https://support.wallbox.com/en/knowledge-base/how-to-set-protection-by-autolock-2/

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

How to add energy rate / How to change my currency?

Connect to the Wallbox app and
select your charger

Then on the top right hand side click the gear icon

Then, on the bottom right select "" Advanced Options ""

Then, click on the number under "Energy Cost" and select the new cost

In case you want to change the currency, select your currency on the dropdown that appears under "Currency"

Then scroll to the bottom and click "" Save ""

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

How to configure PowerBoost?

Open the Wallbox app next to your charger and synchronize with Bluetooth 100%

Then on the top right hand side click the gear icon, then select "" Upgrades "" and click "" PowerBoost ""

Activate the option and enter the
maximum current available for
your electrical installation in Amps

We hope with this information we have been able to resolve your question! Alternatively we are always happy to help via you via app, phone or contact page

I want to contacts someone

c1

Contact Sales Team

Where are you located?

Direct to correspond sales team

contach engeneering tem

Where are you located?

send an email to

Contact service team

Where are you located?

Direct to correspond sales team

I have questions about accessories

Warranty

Is the warranty included when I buy a charger?

What is included in yoru warranty?

I Have a question about connectivity

Connectivity

Bluetooth

Pulsar

3G

All but Pulsar family (Need to add mobile connectivity)

Bluetooth and Wifi

All but Pulsar

Ethernet

All but Pulsar family

Power Boost

What is the power boost