CSR Roles & Responsibilities

One Note

Globetek

Work with Darcy Asham

Shopping Cart

Work with Adam Paeth

Mindomo

Create training materials

Resource for continuous improvement in technology

Outlook Experts

Conduct audits

Project Management

Assist in new product line conception

Advanced knowledge of print technologies

Conduct on site training

Provide reporting to sales for customer reviews

Identify cost savings

Assist in root cause analysis on customer issues

Participate in process improvement

Training on CS soft skills

Phone Etiquette

Professional Email Etiquette

Customer Communiction

Globetek

Shopping Cart

EDI

VMI

SOMI

Price match to PO

Knowledge of customer and products we produce

Ability to enter orders/releases in ERP systems

Provide customer, operation and sales support

Ability to train team members

Ability to assist in issue resolutions for customers

Participates in special projects