DECISION MAKING

DECISION IN MANAGEMENT FUNCTION

PLANNING

What are the organization's long-term objective

What strategies will best achieve those objective

What should the organization's short-term objective be?

How difficult should individual goals be?

ORGANIZING

How many employees should I have report directly to me ?

How much centralization should there be in the organization?

How should jobs be designed?

When should the organization implement a different structure?

LEADING

How do I handle employees who appear to be low in motivation?

What is the most effective leadership style in a given situation?

How will a specific change affect worker productivity?

When is the right time to stimulate conflict?

CONTROLLING

What activities in organization need to be controlled?

How should those activities be controlled?

When is a performance deviation significant?

What type of management information system should the organization have?

COMMON DECISION MAKING ERRORS AND BIASES

OVERCONFINDENCE

Given factual questions and asked to judge the probability that the answers are correct.

Too optimistic.

ANCHORING

Tendency to grip on initial information and fail to adequately adjust for subsequent information

CONFIRMATION

Seek information that confirms past choices, and reduce information that contradicts them.

Have good information and strongly believe in own opinions

AVAILABILITY

Tendency to base judgements on information that is readily available.

The easier something is to recall, the more important it seems.

ESCALATION OF COMMITMENT

Staying with a decision even when there is clear evidence it is wrong.

RANDOMNESS

Tendency to believe the prediction on outcomes of an event.

Create meaning in random events

RISK AVERSION

Tendency to prefer a sure thing over a risky outcome.

HINDSIGHT

Tendency to believe falsely, after the outcome is
known that prediction is correct

Reduces ability to learn from the past.