MODEL OF SERVICE DELIVERY
Constitution – Te Whakaputanga o ngā rangatira/ Te Tiriti
Te Mauri o te Oranga (High quality service provision)
Kauae i runga, kauae I raro
Te Whare Tapa Wha
Whanaungatanga
Tika, Pōno, Āroha
Referral Process
Easy, Source, Reason, Ensure to ask questions beyond yes and no
1st Wairua (is it spiritual/mental)
2nd Referral to appropriate service, e.g. romiromi, rōngoa products etc
3rd Practitioner
4th Service Delivered
5th Review/evaluation
Promotion & Communication
Awareness of provision of Rōngoa Māori service
Quality (Makutu – wetewete = quality)
How do we ensure the quality of the service?
No ‘mumbo jumbo’ ref
3 P’s
Partnership – planning and delivery of health services 50/50
Partnership – working together to resolve inequalities
Protection – protecting te Reo me ona Tikanga Maori within the services
Whakapapa (refer Mere’s client assessment form)
Where are you from
Ability to share
Korerotia/whanaungatanga
How can I help you/personal observations/māte
How can I be of service to you
Karakia
Rōngoa – $$ response to whakapapa
Rōngoa service provided, e.g. rongo = rōngoa, types of services, who delivers
Admin – referrals – how, who.