Call Center Project

Training

Legal

Website Upgrade

FAQ

Why Outsource

1. Save big! Take advantage of the cost benefits
2. Get access to specialized services
3. Reduce time to delivery, benefit from time zone advantages
4. Scale operations up or down without the hassle of hiring and training
5. Improved customer satisfaction due to high quality & fast delivery
6. See an increase in your business

Why Guatemala

1. Cost-effective: save up to 30% on operating costs
2. High-quality services
3. Same Time zone of United States
4. Highly skilled work force
5. High-end technology and infrastructure
6. Latest software and technologies
7. Quick turnaround time

Why C ex

1. An entire range of technology-driven services
2. Quality services at global delivery centers
3. High-end infrastructure with built-in redundancy
4. Technical skills and expertise
5. Custom solutions for each requirement

Call Center Services

Inbound

800 Answering Services, Phone Answering Services, Up-Selling & Cross-Selling Services, Claims Processing Services, Product Information Request Services, Order Taking Services, Medical Answering Services, IVR Services Virtual Receptionist Services.

Outbound

Appointment Setting Services,Database Services, Direct Mail Follow-Up Services, Lead Generation Services, Market Intelligence Services, Toll Free Customer Support, Customer Satisfaction Surveys, Telesales & Customer Acquisition, Telemarketing Services, Cold Calling Services.

T-bound

Chat Support Services

e-bound

e-mail Support Services

Financial Services

Mortgage Services

Insurance Services

Data Entry Services

Data Conversion Services, Data Processing

Faster ramp up, launch, and roll out of new campaigns
Experience with programs similar to yours
Market testing capabilities
Remote call monitoring
Rapid response to market conditions
Skilled, professional customer and technical support
Account management expertise enhanced reporting capabilities
Improved market coverage
Available 24/7/365

1. Establish Contact

2. Requirement Analysis

3.Pricing and Contracting

4. Project Initiation

5. Project Steady State