Mathieson and Wall (1982) created a good working definition of tourism as "the temporary movement of people to destinations outside their normal places of work and residence, the activities undertaken during their stay in those destinations, and the facilities created to cater to their needs." According to Macintosh and Goeldner (1986) tourism is "the sum of the phenomena and relationships arising from the interaction of tourists, business suppliers, host governments and host communities in the process of attracting and hosting these tourists and other visitors."
Introduction to tourism
Developments in tourism
Festivals
Why do people travel?
Statistical information
Working in tourism
What kind of holiday?
The business traveler
Visa
Exam
30%
Writing
15%
Speaking
15%
10%
Listening
10%
Reading
10%
Values, attitudes, extrawork
10%
The role
Handling complaints