PRESENTER: HANIS NATASHA BT NOR AFINDI 29DHF18F2004 MAHYUDDIN BIN ABDULLAH 29DHF18F2002 MUHAMMAD SHAH ASRUL BIN SHAHARUDDIN 29DHF18F2028

Gender

Role belief - examplemore male workers than women becauce of the strength of men over women.

Cultural

cross-cultural sensitivity - It is related to cultural competence and regarded as the precursor to the achievement of cultural competence, but is a more widely used term than cultural competence

Religion

Examples when working under the company of other faiths such as a muslim to work under the non muslim company.Then provided non halal food and provided no facilities for muslims.

Age

There are a few trends behind why today’s workforce has so many generations represented:
• People are working longer because they’re healthier and living longer.
• Many Silent Generation and Baby Boomers are choosing to work longer simply because they want, or because they’re not in a position financially to retire.

• Some Baby Boomers find themselves financially supporting their Millennial children who are still living at home in their 20s or 30s.

• Physical/or mental disabilities and limitations

For example It happens when company that does not hire disabled workers, this cause many people with disabilities to find work to support their lives.

Organisation ability

Knowledge management

Problem solving and decison making ability

Willingness to learn

Flexibilty

Tolerance of ambiguity

Optimism

know-how

Working experience

Knowledge of infrastructure

Capacity for teamwork

Empathy and tolenrance

Ability for meta communication and adaptability

Intercultural Competence is a continuous and life journey to build up people's skills in being proficient in intercultural and intra cultural knowledge which can improve the ability to work with people with different culture.

Effective intercultural communication relates to behaviors that culminate with the accomplishment of the desired goals of the interaction and all parties involved in the situation

Appropriate intercultural communication includes behaviors that suit the expectations of a specific culture, the characteristics of the situation, and the level of the relationship between the parties involved in the situation

Teaching tolenrance

Improve hospitality customer service

increase comfort levels

Variety of different perpectives

increase more trust

Decision making styles

Perception

Assumption

Passive

Passive aggresive

Aggresive

Assertive