Service Desk
Service
Applications
WEEM
PATS
centad
CENTFIN
SAGE
SELLIT
3rd party
SID
Photo & surveillance
OEM
MS apps & OS
FastTrack
AssMan
Subtopic
> 1000
Asset Management
Software Audit
Nettrack
Network Support
Service Desk
Help Desk Support
Computer Operations
Installation
Trobule Shooting
Upgrade
Support
Desktop Support
Mobile
PDA
Laptop
Servers
Mainframe
Large Servers
Small Servers
Administrative and Legal Systems
Desktop Services
Network
LAN
HQ
Per Buildings
WAN
Data Centre
Computer Centre
Call Centre
Support Centre
Desktop
Computer Centre hardware
Security
Others
Trainings
KM
Business Continuity Report
Service Continuity Options
Department
Security
Finance
Budgeting
IT Accounting
Value
SLA
Standardize
Monitoring
Statistics
Single Point of Contact
Applications
Support
Incident
Request
Escalation
Standardize
Monitoring
Asset Managment
Software
Standardize
Desktop Packages
Bulk License
Budget
CMDB
Hardware
Service Request
co-ordination
better
Self Help
operating costs
reduce
record information
accurately
Management
Problem
Incident
Complete Lifecycle
Problem Management
Impact
minimize
downtime
shorten
monitoring
further escalation
Outsource Management
FGC Computer systems
Trace Ltd
RFS Ltd
Availability
Capacity
Capacity Management
Network Bandwidth
H/W
Harddisk Space
RAM
Standby machines
S/W
desktop
Target Audience
end-user
Senior Management