Visual Problem Solving 101
2. What If Scenarios
2A. Read Ahead Package
Scenario Building Process
Practice Facilitation Skills
Avoid the Impulse to Solve Problems
Have Fun, Enjoy the Experience
Functional Domains
Domain 1
Domain 2
Domain 3
Scenario Elements
Workflow
Bottlenecks
Constraints
Priming Questions
Fun
Focused
For Real
2B. Scenario Canvas Themes
Mountain Climb
What If, If Only, How Might We
SWOT Analysis
Business Process Analysis
2C. Scenario Canvas Results
Team Problem Solving
Needs Analysis
Design Thinking 101
Intro to Formal Ideation
3. Problem Finding
3A. Read Ahead Package
Glossary of Terms
Fucntional Silos Map
Stakeholders Map
Power Dynamics
3B. Problem Finding Themes
Root Cause
5 Whys
Fishbone
Business Process
Systems
Workflows
Data
Scenario Challenge
Current State
Future State
Transtion State
Project Criteria
Mutual Action Plan
3C. Problem Finding Goals
Focus on the Right Problems
Focus at the Right Time
Focus with the Right People
Focus on the Right Priorities
1. Icebreakers
1A. Read Ahead Package
Introductions
How To MURAL
Anon Mode
Timer
Upvoting
Rules of Engagement
Dignity and Respect
No Personal Attacks
Constructive Contrarian
Cross Functional Group
1B. Icebreaker Canvas Themes
CEO Challenge
6 Thinking Hats
Make Toast
No Complaints
1C. Icebreaker Canvas Results
Team Cohesion
ID Existing Bias
Psychological Safety
Intro to Collaboration
4. Problem Solving
4A. Read Ahead Package
Quick Wins
Optimzing for Effort
Optimizng for Impact
Optimizing for Expense
4B. Problem Solving Themes
Process Dartboard
Problems Dartboard
Systems Dartboard
Workflow / Data Dartboard
4C. Problem Solving Goals
Strategy Statement
Prototype Criteria
Prototype Process
Critical Success Factors
5. Feedback Loops
5A. Real Time Feedback
Quick Wins?
Next Steps?
5B. Post Event Survey
What went well?
What could be better?
5C. Post Mortem
What went wrong?
What did we learn?