CALL CENTER

Operations

Main KPIs

CC Conversion Rate

Projects

# of Abondoned Calls

Projects

# of Abusers

Projects

Survey Results

Projects

Partial KPIs

Credits Given/Number of Active Customers

Projects

refund payments

Projects

Chargebacks

Projects

Churn Ratio

Projects

Turn Around Time

Projects

Scorecards

a

Other Main Projects

Direct Projects

Call Center Efficiency (Cost Analysis)

a

Smartplug Outbound Campaign

a

Indirect Projects

IVR

a