LECTURE 3: Knowledge Management (KM) Models

Data
A set of discrete, objective facts about events.
Information
A message, usually in the form of a document or an audible or visible communication.
Knowledge
Functional definition - The process of translating information and past experience into a meaningful set of relationships which can be applied by an individual.

key concept of an “information good” that differs from a physical asset.

3 dimensional cube

Codified-Uncodified

Abstract-Concrete

Diffused-Undiffused

Focuses on knowledge spirals that explain the transformation of knowledge to create knowledge

Socialization (tacit-to-tacit)

sharing knowledge in face-to-face, natural, and typical social interactions

Externalization (tacit-to-explicit)

able to articulate the knowledge and know-how, the know-why and etc., i.e. a journalist interviewing an expert

Combination (explicit-to-explicit)

recombining discrete pieces of explicit knowledge into a new form

Internalization (explicit-to-tacit)

diffusing and embedding newly acquired behaviour and newly understood or revised mental models

distinguish between individual knowledge and social knowledge

Focus on how individuals must make sense, or develop understanding, of the knowledge that is available in the organization.

Sense making

representation of reality by comparing current with past events

Sense making
Involve 3 phases – ecological change, enactment, selection and retention

Decision-making

rational decision-making models that are used to identify and evaluate alternatives by processing the information and knowledge collected to date.

Knowledge-Creating

transformation of personal knowledge between individuals through dialogue, discourse, sharing, and storytelling.

Knowledge can be “public”, “shared”, and “personal”.

Knowledge can be organised by

Completeness

Connectedness

Congruency

Perspective and Purpose