Quality Product + Quality Service = Happy Guest + Happy Owner

1. Rooms&Laundry, Public Areas?_yes _no

2. Food&Beverage, __ yes __no

3. Enterntainment&Animation?_yes__no

4. Finance&Accounting? __ yes __no

5. Marketing&Sales? __ yes __no

6. Front Desk&Reservations?__ yes __no

7. Human Resources&Development? __ yes __no

8. Maintenance&Repair? __ yes __no

9. GM Quality,Standards,5R,5S, Security, Social Responsibility, Environmental Sustainabilty?_ yes__no

1. Front of The house? __yes __no

2. Back of The house? __yes __no

3. On Line Comments? __yes __no

1. Equipment, tools complete? __yes __no

2. Supplies and Parts available? __yes __no

3. All above in good condition ? __yes __no

1. Corporate? __yes __no

2. Leisure? __yes __ no

3. Government ? __yes __no

4. Convention? __yes __no

1. Hotel Mission, exists & available? __ yes __no

2. Hotel Vision, exists & available? __ yes __no

3. Hotel Concept? DeLuxe, Economy_ yes _no

1. Improve Task & Standards

2. Upgrade HR selection

3. Enrich Philosophy and Policies

4. Enhance Management Leadership

5. Ameliorate SOPs and Audits

6. Provide good equipment, parts