Reality of Hotel Industry - an overview

The Fact

Free

Obedient

Hardworking

Front Office

Housekeeping

Clerk

Reservation

Clarify reservation

Concierge

Request luggage delivery service

Transport arrangments

other bookings

Engineering

Request room repairs

Sales & Marketing

Potential guest/corporate customer request for meeting

Finance

Business Center

How to handle equipments

Various charges

Security

Banquet

Shop units

Gift Shop

Owner/Corporate Office

Ask for chart or details during orientation

HR

Bring a notepad/pda etc

For?

Special events

Vip atending function

Vip room

Pay attention to daily events

For?

Double check?

Read the daily report

Colleagues handling

Know the surroundings

Know the floor plan & room configurations

Parking lots

How many

Charges

Weekdays

Weekend

Know the room availability

Find out room turnaround time

Be at work early, at least 30-60 mins

Ask for more

Ask to work night shift

If you hear something about shortage on staff on certain day

Volunteer!

Revision

Create reservation

Affiliation

Without Affiliation

Retrieve a reservation

Things to note if still couldn't find reservation

Check with Rsvn

Check other info such as company, conf no etc

Create group block

Cashiering

Posting

Transfer

Routing

Settlement