The guest cicle

can be divided in to

PRE-ARRIVAL

RESERVATION

RERVATION DESK

staff analyse inquires , confirm and reserve rooms according to guests' requirements

ARRIVAL

REGISTRATION

REGISTRATION DESK

staff welcome the guests on arrival, assigning and magazines rooms and delivering keys

OCCUPANCY

currecyexchange

BELL DESK

delivering newspaper and magazines to guest's room

CONCIERGE

provide assinstance to guests by reservations , giving information about places of interest , events or tours of local attactions

DEPARTURE

CASHIER DESK

where guests can change foreign currency and settle the account

CHECK OUT