Categorii: Tot - cliente - satisfacción - perfeccionamiento - confiabilidad

realizată de Liliana Gallego Quiñonez 2 ani în urmă

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Definiciones de calidad_Liliana Gallego

Diversos expertos han definido la calidad desde distintas perspectivas. Genichi Taguchi destaca la importancia de las características del producto, mientras que Armand V. Feigenbaum enfoca la calidad como un estilo de vida empresarial que garantiza la satisfacción del cliente mediante una administración óptima de los recursos.

Definiciones de calidad_Liliana Gallego

Definiciones de calidad_Liliana Gallego

Conflict is present everywhere in the world around us. We experience conflict on a daily basis, and it can be minor or major.

Conflict in a story is a struggle between opposing forces. Characters must act to confront those forces and there is where conflict is born. If there is nothing to overcome, there is no story. Conflict in a story creates and drives the plot forward.

Shigeo shingo

"Perfeccionamiento"
Cumplir "Justo a tiempo"

Kaoru Ishikawa

In this type of conflict, a character must take on society itself, and not a single person. The character stands at odds with societal norms and realizes the necessity to work against these norms. This is an external conflict.

"Calidad del trabajo"

Give examples of man versus society conflict in the real world.

"Calidad del producto"

Give examples of man versus society conflict in a literary work.

Contribución

Philip B. Crosby

This situation results from a protagonist working against what has been foretold for that person. While this conflict was more prevalent in stories where gods could control fate, such as in ancient Greek dramas, there are still examples of this type of conflict in more contemporary literature.

"Cumplimiento con los requisitos, no como la excelencia"
"Conformidad con los requerimientos"

Since in real life we can't say that such examples of man versus supernatural, there are some superstitions that can influence a person's life.

Give examples of these superstitions.

"Hacer las cosas bien a la primera"

Give examples of man versus fate conflict in a literary work.

Continuidad
Compromiso
Comprension

Armand V. Feigenbaum

A more contemporary type of conflict, this situation results from humans involved in a struggle with man-made machines. This is an external conflict.

"Lo mejor para el cliente en servicio y precio"
"Forma óptima de administrar los recursos"
"Estilo de vida empresarial"

As this conflict is more science fiction based, in real life we can't find such examples.

However, as technology became a big part of our lives there are some situations that man made machines affects our lives.

Find such examples.

"Garantizar la satisfacción de las necesidades y expectativas de los clientes"

Give examples of man versus machine conflict in a literary work.

Jan Carlzon

"Causar una grata impresión"
"Dejar satisfecho al cliente"

Genichi Taguchi

"Calidad de un producto"
Diseño, producción y entrega
Utilidad
"Características importantes del producto"

W. Edwards Deming (1989)

This conflict develops from a protagonist’s inner struggles and may depend on a character trying to decide between good and evil or overcoming self-doubt. This conflict has both internal and external aspects, as obstacles outside the protagonist's force them to deal with inner issues.

"Satisfacción a un precio que el cliente pagará"
"Necesidades futuras de los usuarios en características medibles"

Give examples of man versus self conflict in the real world.

"Garantizar la satisfacción del cliente"

Give examples of man versus self conflict in a literary work.

Joseph M. Juran (1990)

A situation in which two characters have opposing desires or interests. The typical scenario is a conflict between the protagonist and antagonist. This is an external conflict.

"libertad después de las deficiencias”
"la capacidad de satisfacer las necesidades de los clientes"
“las características de un producto o servicio"

Give examples of man versus man conflict in the real world.

“la adecuación al uso"

Give examples of man versus man conflict in a literary work.

Confiabilidad
Integridad
Disponibilidad