Store Issues
BUSINESS
Sales
winners
losers
Inventory Management
Milk
waste
ordering
Coffee
Clover/In-store use
rotation/keeping bean wall stocked
Cash Handling
CUSTOMER
Speed of Service
QASA/Cleanliness
Quality
Playbook
PARTNER
Time & Attendance
Management Presence/Leadership
Ownership
Problem Partners?
what's the issue?
training/coaching?
can it be resolved?
IF...THEN?..
What is my goal? what is Starbucks goal?
checks/balances
SYSTEMS
existing
needed
in development
define a system?