CHAPTER 5
CONTROLLING
The Important of Controlling
1. To create better quality assist the management process.
2. To cope with unexpected change.c
3. To create faster cycle (deal with complexity).
4. Deals with human limitations.
5. To facilitate delegation and teamwork.
Step in the control process
1. Establishing performance standards and measuring actual performance.
2. Comparing actual performance against a standard.
3. Taking action to correct deviations or inadequate standards.
Types of Controls
• Incoming or Screening Control
• In-Process Control
• Final-Stage Control
What is Controlling.?
• Controlling is the process of monitoring activities to ensure that they are being accomplished as planned.
Definition of Controlling
• “ The control function is designed primarily to insured that performance is on schedule “
-Bridges & Roguemore 1993
An effective control systems
• Accurate information
• Timely
• Objectively and Comprehensive
• Flexible
• Consistent with the organization structure.btopic
The Frequency of Controls
1 Constant Controls
-Include self-control, clan control and standing plans.
2.Periodic Controls.
-Used on a regular fixed basis such as hourly, daily, weekly, monthly and so on.
3. Occasional Controls
-Used on as-needed basis.
-Its include observation.