CHD in the cruising phase , has been damaging the entertainment system
CHILD WITH DIFFICULT PARENTS
case 2°
1. Good morning ma'am, what a shame to bother you, your child is misusing the aircraft's entertainment system, therefore he cannot continue using it.
2. Why? I paid for this, I deserve the service, don't be daring
3. Madam we understand that you paid for this service, but it is to put it to good use and the child is not using it correctly
4. Everyone looks at how they use it, that's not your problem
problem
5. No, no, madam, when you buy the ticket, you sign a contract with the airline, and the damage can also affect the operation of the aircraft, therefore you will have a fine if you do not comply with the established policies.
6. But who are you? The flight is very long, I will not let the child get bored
7. We are in charge of the safety of this flight, therefore we can offer you other ways for the entertainment of the child.
8. I will make complaints about this airline
9. We are complying with the established protocol and if you do not abide by or comply with the contract that you signed, we will report this incident.
problem
solution
10. So what other ways do you entertain the child?
11. We could provide Wi-Fi so that you can connect some of your devices so that the child can continue to entertain himself.
12.well there is no other
13. Thank you for your cooperation
In this case we use human factors, understanding the behavior of passengers and optimizing the system in which they work in order to improve safety and performance.
UNMR
CASE 3°
1. Hello Santi, how are you?
2. Well here playing
3. Santiago is not making good use of the entertainment system, he can damage it and he will not be able to play for the rest of the flight if he continues to damage it, why not sit down and color?
4. Oh, I want to keep playing
5. HAS Better I bring a primer with colors, look at this very pretty
6. Wow yeah
7. If you are judicious when coloring when we arrive, we can give you some sweets, do you think?
8. Yessss, thank you
9. Anything calls me
CHILD WITH PARENTS
case 1°
1. Good morning ma'am, what a shame to bother you, your child is misusing the aircraft's entertainment system, therefore he cannot continue using it.
2. Why can't you keep using it?
3. Because you are misusing it and I remind you that this is a service that we are providing and in case it totally damages it, you must respond.
4. Ah well, what a shame with you
5. Because this is a long flight and we understand that you are a boy we will offer you a primer with crayons for your entertainment.
6. Thank you very much