Customer Service

WHO IS CUSTOMER?

-The most important person we do business with
-A pleasure to serve
-A person to build a future with

Start at the top

Measure first

Make training and skill building

Train management

Choose the right program

Launch

Deliver quality not quantity

Identify your barriers to excellent service

Measure results

Create a Process Improvement Team

Include CS in new employee orientation

Reward and Recognition

-Restaurant
-Phone Call
-Hotel
-Bank

Communication

In Person

Written Correspondence

- Letter
- Email
- Faxes

Voice Mail

Housekeeping

Restaurant/Dining room

Acknowledgement

Anticipation

Recognition

Flexibility

Knowledge

Skills

Recovery