ISO 9001:2015
Planning
Actions to address risks and opportunities
Quality objectives and planning to achieve them
Planning for changes
Support
Means
Competencies
Toma de conciencia
Communication
Documented information
Operation
Planning and operational control
Requirements for products and services
Design and development of products and services
Control of externally supplied processes, products and services
Production and service provision
Release of products and services
Control of non-conforming outputs
Performance evaluation
Monitoring, measurement, analysis and evaluation
internal audit
Management review
Gets better
Generalities
Nonconformity and corrective action
Continuous improvement