MOODLE error
Advise to try logging out and back in
Solves problem?
Yes
Close help ticket
No
Advise emptying browser cache
Solves problem?
Yes
No
Advise trying different browser
Solves problem?
Yes
No
Check that course is set up properly or that student is enrolled properly
If error found and corrected, problem solved?
Yes
No
ESCALATE!