THE MANAGEMENT AND ISSUES OF CULTURAL DIVERSITY IN TOURISM AND HOSPITALITY INDUSTRY

How to develop intercultural competence

Be grateful

Immerse yourself

Have challenging conversation

Process orientation

Knowledge and comprehension

Internal outcome

External outcome

Attitude

increase customer from foreign tourists due to the uniqueness of various nations.

It help employees to learn from each other, to understand each other differences

CULTURAL

CULTURE IS THE SHARED KNOWLEDGE ,BEHAVIORAL NORMS, VALUE AND BELIEFS THAT HELP PEOPLE TO LIVE IN FAMILIES,GROUPS AND COMMUNITIES.

RELIGION

RELIGION AND INTEGRAL PART OF CULTURE,CAN BECOME AN ISSUES IN THE WORKPLACE.FOR EXAMPLE,DIFFERENT RELIGIOUS GROUPS CELEBRATE DIFFERENT HOLIDAYS.

AGE

AGE DISCRIMINATION INVOLVES TREATING SOMEONE ( AN APPLICANT OR EMPLOYEE) LESS FAVORABLY BECAUSE OF HIS OR HER AGE.

PHYSICAL AND MENTAL DISABILITIES AND LIMITATIONS

DISABILITY DISCRIMINATION OCCURS WHEN AN EMPLOYER TREATS A QUALIFIED INDIVIDUAL WITH A DISABILITY WHO IS AN EMPLOYEE OR APPLICANT UNFAVORABLY BECAUSE SHE HAS DISABILITY.

LANGUAGE

When someone does business, they have to speak the same language.
Even though they are not from the same place, they need to know and
have the diligence to speak with proper verbs in order to avoid
misunderstanding while speaking.

WORKPLACE

More and more managers are seeing problems within their own workplace because
of a lack of understanding of other cultures. It simply involves two people of a different ethnic
background who do not understand the other culture well enough to effectively communicate with each other.

VERBAL

Verbal communication is one way for the people to communicate face-to-face. Verbal communication is generally thought as spoken language. We express ourselves through words.

Direct

Face to face

Spechees

Television

Radio

Telephone conversation

Indirect

Emails

Books

Newspaper

Magazine

Latters

NON-VERBAL

Non-verbal communication that occurs without words which is continuous. It is body language and environmental context involved in any communication. It is not what is said with words but how it is said and expressed.

Type of non-verbal

Eye-Contact

Hand Movement

Facial Expression

Touch

Gesture