Training Plan

Information

SalesForce

Marketing Content

Tools

iapps

iapps.integratelecom.com

Quoting Tool

Must be on VPN
Download file
Enable edit and macros
Follow directions

AAT (Access Availability Tool)

Must log in to VPN or
a Citrix browser through
iapps

Corporate sharepoint

my.ucallstream.com

Easy access to customer account information

Account Service reports
Customer Invoice
View Repair Tickets
Data usage reports (No voice reports)

Customer Portal

Formally Icare

Training Material

Products

The Flow of Products

Access

EoNNI
EoF
EoC
EoTDM
OTT

EoNNI
Ethernet over Network to Network Interface
Type 2 fiber access to the service address

EoF
Ethernet over Fiber
-Zayo fiber access
-Allstream may purchase dark
fiber from Zayo

On-Net Building/Hurdle Rates

EoC
Ethernet over Copper
Legacy Integra facility in certain
markets.

EoTDM
Ethernet over TDM (Time Division Multiples)
Costly, slow, undesirable, limited locations, no EELs

OTT
Over The Top
Use the customer existing third party Internet
access for our voice and UC products.

Universal Access
Standard equipment installation

Services

Data

IP-VPN
MPLS

VPLS

SD-WAN

DIA

SD-Internet

Voice

SIP Solutions

SIP Trunks

SIP-PRI

UCCV

Refer to Rick on this one

WebEx

Managed Services

ITCV
IT Cloudview

Managed IT equipment
powered by Cisco Meraki

Cloud Firewall

Training Team

Don Whitfield

Allstream

Sales Engineer

MiCollab or Teams

Rick Teveldahl

Allstream

Sales Engineer

MiCollab or Teams