What is TGRC's role?
Problem description
Current situation
Which process TGRC involved?
See PPT
Tender, Quotation
After Sales
Our regular task
Monitoring (Unique feature of TGRC)
Sharing
Output as
-Newsletter (Ext, Int)
-Everything on SP
Handle client project
Checklist
Research requirement
Interpretation
Scope In or out?
What are the requirements?
Definition
Review manual/RSL
Test plan creation
Storage - Test plan
Storage
Desktop Research (Uniquie feasture of TGRC)
Investigate topic that may affect business
Handle client project
Storage
Training (Ext. Int)
Storage
Collaboration - SLC, ISC, TGR-MUC
External committee - ASTM
Team management
Train new colleagues
Oversee team operation
Handle internal communication
Via Skype group
Reporting to manager or Team leader
Daily
Biweek
Monthly
Storage issue
Tools we used
Diigo
Super manual test program (Excel)
Summary table
PPT
CCChem folder
Multiple location searching
No effective database to link up info
Why
No clear definition of what we do
Duplicate effort examples
No guidelines setting
Who we are?
Helpdesk
Project co-ordinator
Middle person /SPS
Business partner?
Stakholders are not satisfied with what we do?
Who is our stakeholders?
How to do proper communication?
Quality? Speed? Area of coverage?
How do we mesure the
Satifactory level?
What are the complaint?
Ideal situation
Get more focused
A Database for TGRC use we can set the rules
Goals
Get more focused
Solutions
Opportunities
opportunity
Change perspective
YEs - WE can DO just to take more time
How might we...
Measure our user satisfaction level?
See example of GCN IT
Regular session for our User
Justify the work done?
I wish
Get more comments + even complaints are good
What if
IF we cut certain output what will be the effect??
I wonder
What kind of data that management is looking for?
How to
.....
Team Structure
Team structure
Members has yrs of experience in TIC
Specific expertise - equipped with Research skills
Bring in knowledge and also trained in-house
Via Service
Business Line
HDL
Team structure
Who is who, everyone's background
Who's responsible for what
Main clients & stakeholders
GCN HDL (55%)
LIDL HK, MGB, ACTION, ALDI US/AUS, etc. (30%)
Local accounts (70%)
USA ATL HDL (15%)
LIDL USA (100%)
GST EU / USA (20%)
US Accounts: HUB, Chewy, Ergobaby, Stephen Joseph, etc.
EU Accounts: Inditex, Xbite, etc.
ASEAN / SA … HDL (10%)
Local accounts
Services
Monitoring and update alerts
Request handling
Product requirements
Interpretation
Others
Database (stashes)
HDL US FFS Test Protocols - 400+ Protocols (on SP)
Client focus: US accounts
LIDL USA eDOC modules
Support ATL LIDL USA business
90+ modules / 70+ NAV, keeps expanding
Research (ad-hoc)
ASTM Committee work (Jason)
SFL
Team structure
Stakeholders
80% Mainly EU, US Global Sales
Local BL - GCN, S.Asia
Monitoring and updates
Request handling
Service Line - SFL - P&M
Challenges
SFL eDoc project with n number of rounds
SFL HBs, program manual
SFL PPP updates
Subtopic
TCP
Team structure
80 TOY + 20 CP
1.0 Kandice; 0.25 Chloe
CP
Toy
Headache
TGRC decision = Final decision?
Unclear TRF PPP ownership and the workflow
Monitoing and updates+ KM
Request handling
Recap of caes
eDOC stories…?
Failure of Toy strategy, PM
Projects highlights
Client support – training, visit, seminars, webinars
Know how vs lab cap (still support even knowing lab cannot provide testing services?)
Overlapping with GMA?
NO - EEE
Subtopic
Service Line
CHEM
ISC - Support information
Area of expertise
HDL, SFL, TCP, EEE
NO - Chemical products, FCM
Monitoring and updates
Handle client project
Research
Team structure
0.75 Chloe
Highlights of research and projects:
EU: Single Use Plastics, market surveillance, eCommerce, recycle symbols, general product labelling, packing tax
Others: Whirlpool, SEB
Monitoring and updates
Daily ~50 emails for subscriptions
Weekly ~2000 websites for checking updates
Sharing via Skype, teams take up and decide how to deal with it
FCM
Covering FCM monitoring and simple enquiry/projects since 2017, later will supervise new FCM TM on learning regulatory and other necessary skills (work with Kary).
Challengery
No focus, no boundary
Train up researcher not easy
First is personality, interests, background, creativity
Second is skills such as multitasking, time management
Team KM
TP master, SUPER manual, Diigo, SP…
Usefulness of C2P?
TGRC competency matrix?
Via Reporting Line
Connie
HDL - Morgan
Congpan
Jason
SFL, CHEM - Kary
Faye
Sheikh
Prashanth - Admin
TCP, Research - Cheri
Toy
Kandice
Research
Chloe
FCM
Jan (To be on board) in Aug
Conclusion
Action plan
Actions
action
effect