BILLINGUAL EXPERT ON BUSINESS PROCESS OUTSOURCING
Topic principal
Subtopic
ASSISTANCE TO THE CUSTOMER ́S REQUIREMENTS IN THEIR NATIVE LANGUAGE AND IN
ENGLISH.
Maximize productivity metrics according to indicators and quality of service.
Uses equipment and tools according to practices and procedures of occupational health.
Classifies different types of clients according to the needs of interaction.
Applies communication techniques according to the context and type of user in the native language and english
Check the communication flow in the business process context in accordance with quality standards
Optimize the communication process according to the quality standards.
To interact in an effective way with the user according to technologies of assertive
communication and the context in the native language and englishman.
Structure the process for providing the service according to the procedures, the user and
the industry
COMPETENCIAS QUE SE TIENEN QUE LOGRAR
MAKE READING AND COMPREHENSION IN ENGLISH, ALLOWING RECOGNIZED HIMSELF AND
HIS ENVIRONMENT
CRITERIOS CON LOS QUE NOS EVALUARAN
Interpreta un texto sencillo y puede construis un mapa conceptual basado en el mismo
Pronuncia adecuadamente el vocabulario y modismos del idioma
Sostiene conversaciones con vocabulario tecnico aprendido
Elabora resumenes sobre textos con contenido tecnico
RESULTADOS DE APRENDIZAJE QUE SE PROPONEN ALCANZAR
Encontrar informacion especifica y predecible en escritos cotidianos
Leer textos en ingles general y tecnico
Realizar intercambios sociales y practicos muy breves con un vocabulario suficiente para hacer una exposicion o mantener una conversacion sobre temas tecnicos
Comprender frases y vocabulario habitual sobre temas de interes personal y social
OCUPACIONES QUE SE PUEDEN DESEMPEÑAR
AUXILIARES DE INFORMACION Y SERVICIO AL CLIENTE
Information assitant
Information call assitant
Call center agent
Custumer sercive assitant
