Ch. 1-3

Organization

Levels

Top Management

Middle Management

Supervisors

Operative Employees

Management

Functions

Planning

Organizing

Leading

Controlling

Supervisor Competenices

Technical

Interpersonal

Coceptual

Political

Globalization

Cultural Variables

Cultural Environments

Parochialism

National Culture Differences

Individualism

Collectivism

Power Distance

Uncertainty Avoidance

Quantity of Life

Quality of Life

Technology

Telecommuting

Cyber Loafing

E-business

E-comerce

Dynamic Work Environment

Downsizing

Continuous Improvement

Foundations for:

Focus on Customer

Seek Continuous Improvement

Improve the quality of everything the organization does

Measure accurately

Involve employees

Kaizen

Work Process Engineering

Community Orientation

Social responosibility

Ethics

Code of Ethics

Social obligation

Social responsiveness

Planning

Types

Strategic

Tactical

Standing

Single-Use

Time frames

Short-Term

Intermediate-Term

Long-Term

Benchmarking

ISO 9000 Series

Six Sigma

Budgets

Scheduling

Gantt Chart

PERT Chart

events

activities

critical path

Program

Goal Setting

Specificity

business plan

Balanced Scorecard

Participation

Time Limits

Performance Feedback

Policies

Procedure

Rule