CSRS
Helping Seniors Flourish

Operations
- Utilize state of the art delivery mechanisms that provide valued services with flexibility
- Recognize, adapt and respond to the diverse needs of our clients

Strategies:

We will:

1. Engage our communities

2. Strengthen our unique position and contribution

3. Strategically plan our growth

4. Hone the attributes that are essential to our mission

5. Undertake new strategic ventures

6. Inspire and motivate donors, stakeholders and partners

We will:

• take an interdisciplinary team approach with emphasis on barrier-free communication and coordinated service delivery and advocacy;

• collaborate with the greater community in the areas of resource sharing, awareness and education, open and appropriate communication;

• foster and strengthen ties with other sectors such as ethno-cultural and faith-based groups;

• gauge our effectiveness in this area with surveys and outcome measurements; and

• take purposeful risk after carefully examining pros and cons and possible consequences.

Adopt a Grandparent

Christmas Cheer U

Spring/Fall Fix Up

Friendly Visiting

Assisted Shopping

Telephone Reassurance

Escorted Transportation

Calgary HomeShare

Information and Referral

Outreach

SeniorConnect

Working Smarter

Marketing

Website

Facebook

Twitter

Press releases

Volunteers

Recruitment

orientation

Appreciation

Finance
- Revenue must be sufficiently robust to ensure efforts remain focused on serving clients.
- Appropriate reporting tools measure our progress and demonstrate our success to others

Strategies:

We will:

• operate based on defined policies and procedures with clear guidelines around values;

• develop a schedule of revenue generating opportunities and track progress as the timeline unfolds;

• embrace unplanned opportunities when appropriate;

• create and foster relationships with qualified key individuals, organizations and corporations;

• maintain efficient operational methods of managing finances incorporating the use of technology as a tool; and

• develop a diversified funding base by coordinating our fundraising efforts, exploring and targeting additional sustainable sources of revenue and training, education, mentoring, coaching stakeholders.

Budgeting

Monorting

Operate a stable, sustainable
and effective financial system

Human Relations
- Value, respect and support our staff and volunteers.
- These individuals demonstrate the right skills, contribute to a positive work environment and have the desire to learn and grow.

Strategies:


We will:

• foster a culture of learning by providing training and professional development along with encouraging feedback;

• consider all stakeholders to be ambassadors for CSRS and provide the training, messaging and materials necessary for them to best represent the Agency;

• employ effective communication that is clear, concise and timely using the most appropriate method available to us;

• use recruitment tools such as advertising, screening, and networking; and

• recognize our team members with individualized and appropriate acknowledgment.

HR Policies

Staff Orientation

Staff Development

We create and maintain an engaged,
committed and competent team