Jessica's STAR Method

The outcome of the task were successful because the patient was happy, there weren't any complaints and it was handled professionally.

A situation that occurred when I had to communicate with my manager. It was regarding a staff meeting when we had to put our thinking cap on on how to improve patient customer service.

my co-workers and I had to make a presentation on improvements about patient customer service.

The task that were given to me was to check in on patients and ask if they need anything such as medication,water if they needed to go to the bathroom or if in need of diaper change.

the actions that we took was to brainstorm ideas and present it in another staff meeting.

after the presentation, the outcome was great and everyone had positive feedback about the ideas as well as colleagues giving suggestions.

When I had gone back to school at Mohawk, I had to use my technical skills when doing assignments and projects.

It was interesting to find out not only I had to use Microsoft word in a report and assignments but to also know how to use prezi and other programs for presentations.

although it was challenging to use some programs, with some assistance I managed to be comfortable using the technology when needed and I also learned a lot along the way.

I had to learn how to use prezi for technology and trends class which I enjoyed thoroughly.

I also learned to use kurzweil, power point, and Microsoft word for resume writing and reports.

a situation where I had to use integrity was when I talked to my step-daughter about life and what it has to offer.

Subtopic

I believe god has given me a task to teach her wisdom about life. Her bio mother is struggling with addiction and she never had a normal childhood. She was abused by her aunt and she still having a difficult time adjusting as well as trusting people.

I worked in an inpatient orthopedic unit in Toronto. I worked with various staff including the nursing staff.One situation I experienced was when we had to use a hoyer lift on a patient.

The result was successful for the team as well as the patient because no one was injured and we took protective measures from an accident to happen.

A situation where I had to use my problem solving skills was when I had to work in a group for a project.

the tasks were divided into three different parts between my group members and I. We all had responsibilities for what we need to do, we decided to set times to meet and work on it as a group.

when it was time meet at our designated location, there was a conflict of one person not able to commit although it was communicated to our group to send an email prior if they cannot come through. As a result, the team members were frustrated. We then spoke professionally to our team person and it was resolved right away. we all had a clear understanding to communicate in the future.

The actions i did was to prioritize what was most important and I decided to proceed from there. The first thing I did was to sort out the children's clothes, toys, shoes etc..

As a result, I find it challenging to sort everything all at once without taking a break. I had to cut down the chores with breaks in between. I learned I worked well when I am not stressed or pressure from everything else. Prioritizing school life was also challenging. I also learned to give myself time and be patient when it comes to organizing.

the tasks were more situational rather than given to me. for ex; when I moved from Toronto to Hamilton I had re evaluate my organizational skills because of my children as well as being a full time student.

Moving from Toronto to Hamilton was a big adjustment that I had to do.

Subtopic

The tasks that i had to endure was transitioning from one big city to another. I was used to having a fast lifestyle and slowed down when I moved to Hamilton.

although it is challenging to balance school life and family life, I tend to find ways to balance everything and being adaptable to my new lifestyle.

the action I had taken was to go back to school, adjust to my new environment Have looked for new opportunities in terms of job placements.

Having my own children is a task in and out itself. it is definitely life changing and changes my outlook in life.

the actions I had taken towards my initiative are seeking out opportunities and continued growth not only for education but seeking out support from my teachers. I also build rapport with professionals that are experienced to provide mentor ship and support.

Although, I have not mastered this new lifestyle I have. I am continually growing and enjoying the outcomes and gains that life has to offer.

Strong Work Ethic