Order fulfillment

video about order fullfilment

is in the most general sense the complete process from point of sales inquiry to delivery of a product to the customer. Sometimes Order fulfillment is used to describe the more narrow act of distribution or the logistics function, however, in the broader sense it refers to the way firms respond to customer orders.

Order fullfilment process

Product Inquiry

r

Initial inquiry about offerings, visit to the web-site, catalog request

Sales Quote

r

Budgetary or availability quote

Order Configuration

r

Where ordered items need selection of options or order lines need to be compatible with each other

Order Booking

r

The formal order placement or closing of the deal (issuing by the customer of a Purchase Order)

Order Acknowledgment / Confirmation

r

Confirmation that the order is booked and/or received

Invoicing / Billing

r

The presentment of the commercial invoice / bill to the customer

Order Sourcing / Planning

r

Determining the source / location of item(s) to be shipped

Order Changes

r

Changes to orders, if needed

Order Processing

r

Process step where the distribution center or warehouse is responsible to fill order (receive and stock inventory, pick, pack and ship orders).

Shipment

r

The shipment and transportation of the goods

Delivery

r

The delivery of the goods to the consignee / customer

Settlement

r

The payment of the charges for goods / services / delivery

Returns

r

In case the goods are unacceptable / not required

order fulfilment cycle

order fulfilment cycle