Client satisfaction in
rural Bangladesh

Waiting time at
outreach services

Provider
behaviour ++

Respect

Politeness

Reduction in
waiting time ++

Technical competence
of the provider +

Prolongation of
consultation time +

Confidentiality of the information

Optimally care : medical + psychosocial needs

Reality care : just medical needs, 
                    no emotional or social needs

More research recommended

Different points of view

Users' expectations

went to school or not