THE UNDERSTANDING OF CULTURAL DIVERSITY ISSUES

CROSS-CULTURAL ISSUE IN GLOBAL COMMUNICATION

CROSS CULTURAL IN COMMUNICATION

IN GLOBAL COMMUNICATION

IMPACT OF CULTURAL DIVERSITY IN HOSPITALITY

Language (verbal or non verbal)

Culture (Knowledge of various cultures)

Perception for people (can adapt to the culture and audience members)

CULTURE DIFFERENT

Approaches to knowing

Communication styles

Attitude towards conflict

STYLE OF COMMUNICATION

Dominance

Influence

Compliance

Steadiness

ELEMENTS OF INTERCULTURAL COMPETENCIES

KNOWLEDGE

Cultural self-awareness

Awareness of other cultures

Sociolinguistic knowledge

SKILLS

Listening and evaluating

Analysing, interpreting and relating

Critical thinking

ATTITUDES

Respect

Curiosity

Discovery

OTHER ISSUES IN CULTURAL DIVERSITY

AGE

Difficulties to establish teamwork

Triggered "cliques" and separation of the company as a unit

CULTURAL

Prejudice should not be tolerated in the workplace

Have unjust biases towards people of different races, cultures or ethnicities.

GENDER

Gender equality

Gender stereotypes

RELIGION

Treated unfairly because of their religious beliefs

Influences work perceptions and behavior

Physical and/or mental
disabilities & limitations

Treated unfavorably due to their physical or mental disability

Barriers to meeting daily needs and to social life

MAIZATUL AKMA BINTI MOHD NAWI (29DH18F2048) NUR FATIN AMIRA BINTI RUSHDAN (29DHF18F2008) WAN NURSYAHIERAH BINTI WAN MOHD RAFIKAN (29DHF18F2018)