THE UNDERSTANDING OF CULTURAL DIVERSITY ISSUES
CROSS-CULTURAL ISSUE IN GLOBAL COMMUNICATION
CROSS CULTURAL IN COMMUNICATION
IN GLOBAL COMMUNICATION
IMPACT OF CULTURAL DIVERSITY IN HOSPITALITY
Language (verbal or non verbal)
Culture (Knowledge of various cultures)
Perception for people (can adapt to the culture and audience members)
CULTURE DIFFERENT
Approaches to knowing
Communication styles
Attitude towards conflict
STYLE OF COMMUNICATION
Dominance
Influence
Compliance
Steadiness
ELEMENTS OF INTERCULTURAL COMPETENCIES
KNOWLEDGE
Cultural self-awareness
Awareness of other cultures
Sociolinguistic knowledge
SKILLS
Listening and evaluating
Analysing, interpreting and relating
Critical thinking
ATTITUDES
Respect
Curiosity
Discovery
OTHER ISSUES IN CULTURAL DIVERSITY
AGE
Difficulties to establish teamwork
Triggered "cliques" and separation of the company as a unit
CULTURAL
Prejudice should not be tolerated in the workplace
Have unjust biases towards people of different races, cultures or ethnicities.
GENDER
Gender equality
Gender stereotypes
RELIGION
Treated unfairly because of their religious beliefs
Influences work perceptions and behavior
Physical and/or mental
disabilities & limitations
Treated unfavorably due to their physical or mental disability
Barriers to meeting daily needs and to social life