8 Factors Lead to Knowledge Project Success

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8 Factors Lead to Knowledge Project Success

Knowledge-Friendly Culture

The knowledge management projects fits with the existing culture

HP: The company’s culture of highly autonomous business units would not support a coordinated.

People are not inhibited in sharing knowledge

Firm aspect inhibitions

“hero” mentality

respect only individual design achievements

Pressure to be creative and original

a disinterest in sharing and using already created knowledge

Individual aspect inhibitions

Job security

Fearing layoffs

People have a positive orientation to knowledge

Knowledge-oriented culture (Teltech)

Standard, Flexible Knowledge Structure

Who controls decisions about the knowledge structure

Continual evolution and flexibility of a knowledge structure

Create some categories and key terms

Technical and Organizational Infrastructure

Organizational infrastructure

Serve as resources for individual projects

Multiple levels of new roles

Technical infrastructure

Common operating environment

Notes and Web

Link to Economic Performance or Industry Value

KM: knowledge repository

Benefit calculations

Phone calls averted

Customer satisfaction

Cycle time

Clear Purpose and Language

Clear language

Issue 2: conceptual and abstract vernacular

Issue 1: complexity, uncertainty, and organic (new vocabulary)

Clear purpose and terminology

Exclude other concepts

Change in Motivational Practices

Change in motivational practices

Short term incentives

Highly visible

Encourage effective behavior

Compensation structure

General evaluation

Long-term add

Multiple Channels for Knowledge Transfer

Beneficials

Enhance uses

Add values

Senior Management Support

Types of helpful support

Clarify the types of knowledge

Provide funding & resources

Send messages