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Internalperformanceof operation
vol & delivery changes
frenquent new products / svcs
4 Vs
Visibility
Variation
Variety
Volume
HospitalsBus companyAutomobile plantSupermarket
staff costs
technology & facilities costs
bought in materials & svcs
minimum price, highest value
minimum cost, maximum value
high margin
reliable delivery
dependability
on spec products & svcs
quality
speed
ability to get out of stock items
ability to adjust no. of customers served
introduce new goods
ability to reschedule manufacturing priorities
ability to adjust no. of vehicles manufactured
wide range of goods stocked
introduce new models
ability to reschedule trips
ability to adjust frequency of svc
serve large no. of locations
introduce new routes & excursions
ability to reschedule appts
adjust no. of patients treated
treatments
wide range
introduce new
frequent new products,maximun choice
ability to change
delivery flexibility
volume flexibility
mix flexibility
product / svc flexibility
prevents lateness casing disruption & wasted time & effort . ie save costs
prevents late delivery slowing down hroughput speed
parking availability
reasonable queuing times
minimised out of stock goods
predictability of opening hrs
on-time delivery of spares to svc ctrs
on-time delivery of vehicles to dealers
constant availability of seats
keep to published timetable
test results, X-rays, etc as promised
keeping appt times
minimize cancellation of appts
dependable delivery
reliable operation
reduces need to manage transformed resources as they pass through operations -> save costs
maintain dependability
short delivery lead-time
immediate availability of goods
total transaction time
minimize time to deliver spares to svc ctrs
delivery leadtime to dealers
Bus company
journey time
test results (X-rays, etc)
treatment time
quick delivery
Fast throughput
Internally
prevents errors causing wasted time & effort, therefore saving cost
prevents errors causing internal unreliability & low dependability
prevents errors slowing down throughput speed
Externally
avoids customer complaints
enhance product / svc in the market
Supermarket
good condition goods
appropriate & attractive decor
clean & tidy store
Automobile plant
parts made to spec
reliable product
all assembly to spec
Bus Company
accurate & user friendly timetable
buses
quiet & fume-free
clean & tidy buses
Hospital
courteous, friendly & helpful staff
consult & keep patients informed
appropriate treatment
conformance with which the product or service is produced
specification of a product or service
error-free products & services
error-free processes
