📌 Free PMP Training
Mr Ahmed Ben Hamouda

📌 Chapitre 0 : Introduction et Préparation à la Certification PMP🔹 Objectif du Chapitre :Ce chapitre permet aux candidats de comprendre les bases de la certification PMP, les prérequis, le processus d’examen, et la gestion des PDUs.📖 1. Présentation de la Certification PMP📖 2. Exigences et Prérequis pour l'Examen📖 3. Structure et Format de l'Examen📖 4. Processus d’Inscription et Coût📖 5. PDUs et Maintien de la Certification📖 6. Stratégies pour Bien Se Préparer📌 Points à retenir :✅ La certification PMP est une référence mondiale en gestion de projet.✅ Il est essentiel de bien se préparer en maîtrisant le PMBOK et les concepts agiles/hybrides.✅ L’examen n’évalue pas seulement la théorie mais aussi l’application pratique des concepts.✅ Le renouvellement se fait en accumulant 60 PDUs sur 3 ans.

📖 2. Exigences et Prérequis pour l'Examen🔹 Expérience professionnelle requise :Avec un Bac+4 (ou équivalent) → 3 ans (36 mois) d’expérience en gestion de projet.Avec un Bac (ou équivalent) → 5 ans (60 mois) d’expérience en gestion de projet.🔹 Formation obligatoire :35 heures de formation en gestion de projet validées par un organisme reconnu.🔹 Dossier d’éligibilité :Détailler les expériences de projet avec des descriptions claires.Être vérifié et validé par le PMI.

📖 3. Structure et Format de l'Examen✅ Durée : 4 heures✅ Nombre de questions : 180 questions (QCM)✅ Format :50% sur approche prédictive (Waterfall)50% sur approche agile/hybride✅ Types de questions : Scénarios, analyse de cas, choix multiples.

📖 4. Processus d’Inscription et Coût🔹 Inscription via PMI.org🔹 Coût de l’examen :Membres PMI : 405$Non-membres : 555$🔹 Mode d’examen :En centre agréé (Pearson VUE)En ligne (Online Proctored Exam)

📖 5. PDUs et Maintien de la Certification✅ Cycle de renouvellement : tous les 3 ans✅ Acquisition de PDUs (Professional Development Units)60 PDUs requis sur 3 ansCatégories de PDUs : Éducation, Expérience, Volontariat✅ Renouvellement via PMI CCRS (Continuing Certification Requirements System)

📖 6. Stratégies pour Bien Se Préparer📌 Comprendre le PMBOK : Lire et maîtriser les concepts clés.📌 S'entraîner avec des examens blancs : Simuler les conditions réelles.📌 Utiliser des outils comme le mind mapping : Organiser ses connaissances.📌 Rejoindre une communauté PMP : Partager et apprendre avec d'autres candidats.

📌 Chapter 1: Business Environment🔹 Objective of the Chapter:This chapter focuses on understanding the business environment in which projects operate. It introduces the key organizational structures, the difference between projects, programs, and portfolios, and the importance of business cases and feasibility studies in project selection.📖 1. Understanding the Business Environment📖 2. Difference Between Projects, Programs, and Portfolios📖 3. Organizational Structures and Project Influence📖 4. Business Case & Feasibility Study📖 5. Benefits Management Plan📖 6. External Factors Influencing Projects📌 Key Takeaways✅ Projects exist within a larger business environment that affects their execution.✅ Organizational structure determines project authority and decision-making power.✅ A business case and feasibility study are crucial for project approval.✅ A benefits management plan ensures long-term value realization.✅ External factors (EEFs) impact project planning and execution.📌 Tips for Exam Success📌 Know the difference between projects, programs, and portfolios.📌 Understand how different organizational structures impact projects.📌 Familiarize yourself with business case and feasibility study components.📌 Be aware of external factors (EEFs) that affect projects.📌 Link project benefits to organizational strategy to justify project approval.

📌 Chapter 2: Stakeholder Management🔹 Objective of the ChapterThis chapter focuses on identifying, analyzing, and managing stakeholders throughout a project's lifecycle. Effective stakeholder engagement is key to project success.📖 1. Who Are the Stakeholders?✅ Definition: A stakeholder is any individual, group, or organization impacted by the project or who can influence its success.✅ Types of Stakeholders:Internal stakeholders: Project team, sponsor, PMO, functional managers.External stakeholders: Customers, vendors, regulatory bodies, community.Primary stakeholders: Directly involved (project team, sponsor, end users).Secondary stakeholders: Indirectly affected (government, suppliers, media).🔹 Key takeaway: Identifying stakeholders early helps prevent conflicts and align expectations.📖 2. Stakeholder Identification Process🔹 Step 1: Identify StakeholdersConduct interviews, analyze project documents, and consult experts.Use stakeholder mapping to classify them.🔹 Step 2: Stakeholder AnalysisPower/Interest Grid: Classifies stakeholders based on their level of power and interest.High power / High interest → Manage closelyHigh power / Low interest → Keep satisfiedLow power / High interest → Keep informedLow power / Low interest → Monitor🔹 Key takeaway: The more influence a stakeholder has, the more engagement they require.📖 3. Key Stakeholders and Their Roles✅ Sponsor:Provides funding and strategic direction.Helps remove obstacles for the project manager.Approves major deliverables.✅ Customer / End User:Defines expectations and requirements.Uses the project deliverables.✅ Project Manager (PM):Oversees planning, execution, and closing.Balances stakeholder needs.✅ Functional Manager:Manages resources within their department.Supports the project as needed.✅ PMO (Project Management Office):Provides templates, governance, and best practices.Ensures project alignment with strategy.✅ Change Control Board (CCB):Approves or rejects change requests in predictive projects.✅ Steering Committee:Senior leaders who provide oversight for major projects.🔹 Key takeaway: Each stakeholder plays a different but crucial role in project success.📖 4. Stakeholder Engagement Plan✅ Definition: A document outlining how to manage stakeholder expectations and communications.✅ Key Elements:Stakeholder list and classificationPreferred communication methodsEngagement strategies (meetings, reports, dashboards)Issue resolution approaches🔹 Key takeaway: A well-structured engagement plan helps keep stakeholders aligned.📖 5. Stakeholder Register✅ Definition: A document listing all stakeholders, their roles, influence, and engagement strategy.✅ Typical Content:Name & roleInfluence levelCommunication preferencesInterest in the projectEngagement strategy🔹 Key takeaway: Keeping the stakeholder register updated helps manage expectations effectively.📌 Key Takeaways✅ Stakeholders can influence project success and must be identified early.✅ The Power/Interest Grid helps prioritize stakeholder engagement.✅ The Sponsor, Customer, PM, and PMO all have distinct responsibilities.✅ A Stakeholder Engagement Plan ensures clear communication and alignment.✅ The Stakeholder Register is a living document for tracking stakeholders.📌 Tips for Exam Success📌 Know the key roles and responsibilities of each stakeholder.📌 Understand how to classify stakeholders using the Power/Interest Grid.📌 Be familiar with the Stakeholder Register and its contents.📌 Learn how to manage conflicts between stakeholders.📌 Know the difference between stakeholder identification, analysis, and engagement.

📌 Chapter 3: Managing the Project Team🔹 Objective of the ChapterThis chapter covers how to build, manage, and lead a project team. It focuses on team dynamics, motivation, conflict resolution, and leadership strategies.📖 1. Understanding Project Teams✅ Definition: A project team is a group of individuals with diverse skills working together to achieve project goals.✅ Types of Project Teams:Dedicated Team → Works full-time on the project.Part-time Team → Balances project work with other responsibilities.Virtual Team → Works remotely, across different locations.Cross-functional Team → Includes members from different departments.🔹 Key takeaway: Each team type requires different leadership and management approaches.📖 2. Project Team Formation (Tuckman’s Model)🔹 Team Development Stages:1️⃣ Forming → Team members get to know each other, roles are unclear.2️⃣ Storming → Conflicts arise as people express opinions.3️⃣ Norming → Team starts working effectively together.4️⃣ Performing → Team reaches peak productivity.5️⃣ Adjourning → Project ends, team disbands.🔹 Key takeaway: A project manager must guide the team through each stage.📖 3. Leadership Styles in Project Management✅ Servant Leadership → Focuses on empowering the team.✅ Transformational Leadership → Inspires through vision and motivation.✅ Transactional Leadership → Focuses on clear goals, rewards, and discipline.✅ Democratic Leadership → Encourages team participation in decisions.✅ Autocratic Leadership → Top-down decision-making, useful in crises.🔹 Key takeaway: Different situations require different leadership styles.📖 4. Motivation Theories in Project Management✅ Maslow’s Hierarchy of Needs → People must fulfill basic needs before focusing on growth.✅ Herzberg’s Two-Factor Theory → Hygiene factors (salary, policies) prevent dissatisfaction, but motivators (recognition, growth) drive performance.✅ McGregor’s Theory X & Theory Y →Theory X: Employees need strict supervision.Theory Y: Employees are self-motivated and seek responsibility.✅ Expectancy Theory → People are motivated when they believe effort → performance → reward.🔹 Key takeaway: A good project manager understands what motivates each team member.📖 5. Conflict Resolution in Project Teams✅ Sources of Conflict:Resource allocation → Limited budget, tools, or team members.Scheduling issues → Delays or unrealistic deadlines.Personality clashes → Different work styles or communication gaps.Role ambiguity → Unclear responsibilities.✅ Conflict Resolution Techniques (PMI Standards)1️⃣ Collaborating (Win-Win) → Find a mutual solution (Best approach).2️⃣ Compromising (Give and Take) → Both sides adjust expectations.3️⃣ Smoothing (Accommodating) → Focus on common interests.4️⃣ Forcing (Win-Lose) → PM makes a firm decision (Useful in crises).5️⃣ Avoiding → Ignore the conflict (Worst approach).🔹 Key takeaway: Collaboration is the best way to resolve conflicts in teams.📖 6. Team Performance Monitoring✅ Tools to Monitor Performance:📌 RACI Matrix → Defines who is Responsible, Accountable, Consulted, Informed for tasks.📌 KPIs (Key Performance Indicators) → Measures team productivity and efficiency.📌 360° Feedback → Team members provide feedback on each other.📌 Burnout Prevention → Monitoring stress levels, workload balancing.🔹 Key takeaway: Regular check-ins and feedback loops improve team performance.📖 7. Communication in Teams✅ Effective Communication Strategies:📌 Active listening → Understand team concerns before responding.📌 Clear expectations → Define roles, tasks, and deadlines.📌 Regular meetings → Daily stand-ups, weekly check-ins.📌 Conflict resolution through dialogue → Open discussions before escalation.📌 Use of collaboration tools → Slack, MS Teams, Trello for efficient communication.🔹 Key takeaway: Poor communication is a major cause of project failure.📌 Key Takeaways✅ A strong team is key to project success.✅ Leadership styles must be adapted to the team’s needs.✅ Understanding motivation theories helps improve productivity.✅ Conflict resolution is crucial to maintaining a positive team dynamic.✅ Clear communication and performance monitoring improve team efficiency.📌 Tips for Exam Success📌 Understand Tuckman’s model and its 5 team stages.📌 Know the differences between leadership styles and when to use them.📌 Be familiar with motivation theories and their applications.📌 Learn conflict resolution techniques and which approach works best.📌 Understand the importance of effective communication in teams.