Emerging new competitor

Emerging new competitor

Consequences

Consequences

Revenew drop

Revenew drop

Sales growth

Sales growth

Delivery problems

Delivery problems

Reorganize delivery department

Reorganize delivery department

Causes

Causes

Poor service quality

Poor service quality

Develop sales & service trainning

Develop sales & service trainning

Welcome!

Where next?

r

If you have a risk event with high-probability causes, and severe impact, then you will need to take action and establish effective controls.Review the causes of this event: have you taken enough measures to prevent the most probable causes?Review the impact of this event: have you taken enough measures to reduce its effects?To improve the management of this risk, implement the control measures that you have identified on both sides of the map.