Business
Communication in
the Information
Age

Techies Communicate Too

Many Grads Are Not Ready

Writing Is in Your Future

Communication and Employability

Disruptive technologies and social media.

Remote work and 24/7/365 availability

Collaboration and teams.

Open Offices and Home Offices

Cloud Computing and Beyond

Smart Mobile
Devices
and Digital
Convergence

VoIP Phone Systems

Wearable Devices: Smartwatches,
AR and VR Headsets

Speech
Recognition

Blogs,
Podcasts,
and Wikis

Web Conferencing
and Videoconferencing

Electronic Presentations and
Data Visualization

Social Media
for Business

Gamification

High and Low Context

Individualism and Collectivism

Time Orientation

Power Distance

Communication Style

Technology and Social Media Affect
Intercultural Communication

Social Media: Blurring Boundaries

Social Media: Global and Local?

Avoiding Ethnocentrism and Stereotyping

Ethnocentrism

Stereotypes

Tolerance and Open-Mindedness.

Successful Oral Communication With
Intercultural Audiences

Successful Written Communication
With Intercultural Audiences

Growing Workforce Diversity

Understanding the Benefits of Diversity at Work

Consumers

Work Teams

Businesses

Communicating in a Diverse Workplace

Identifying Barriers to Effective Listening

Physical barriers

Psychological barriers

Language problems

Nonverbal distractions

Thought speed

Faking attention.

Grandstanding

Building Powerful Listening Skills

Stop talking

Control the listening environment.

Adopt an empathic attitude.

Distinguish between facts and opinions

Capitalize on lag time

Communicating Nonverbally

Defining Nonverbal Communication

Reconciling Words and Nonverbal Cues.

SubYour Body Sends Silent Messagestopic

Time, Space, and Territory Send Silent Messages

Appearance Sends Silent Messages

Mastering Nonverbal Skills