Value creation

Profit

The process of value creation

Workplace diversity

Conception and understanding

Type of diversity

Surface-level diversity

Deep-level diversity

Challenged in diversity managements

Bias, 对思想和意识形态的偏好，想法

Prejudice, 对于别人先入为主的看法，想法

Stereotyping, 刻板印象，也是想法

Discrimination，歧视，是一种行为

Creativity & Innovation

The difference between Creativity & Innovation

Innovation types

Disruptive innovation

Sustaining innovation

Value-driven management

The evolution of management approaches

Something about the managers

Managers

Who and Why

What they do

Primary management functions

Planning

Organizing

Leading

Controlling

Managerial roles

Decisional roles

Informational roles

Interpersonal roles

Skills

Human or interpersonal skills

Conceptual skills

Technical skills

Management

Changing demands

Socially-conscious management

Classical view vs. socioeconomic view

Green management

Ethics

Human resources management

Human resource planning

Identify and select competent employees

Recruitment

Selection

Provide employees with up-to-date skills and knowledge

Orientation

People-oriented management

Training

Controlling/retain competent and high-performing employees

Performance management

Compensation and benefits

Career development

Change management

External Change management

Internal Change management

External factors

Political

Economic

Soci-culture

Technological

Legal

Environmental

Function management

Internal factors

Planning

Planning of foundation

Conception

Setting goals

Establishing strategies for achieving

Applying different goal setting approaches

Formal and written plans (documents that outline how goals will be met)

Importance

Planning provides direction

Planning reduce uncertainty

Needs（针对于manager improtance的额外内容）

Establishes goals/standards for controlling (对于中层管理者而言具有一定程度的监管作用)

Minimizes wastes and redundancy 减少冗余

Goals and plans

Type of goals

Finanicial goals

Strategic goals

Stated goals

Type of plans

Breadth plans

Strategic

Operational

Time Frame plans

Long

Short

Specificity plans

Directional

Specific

Frequency of use plans

Single use

Standing

Goal setting

Goal setting approaches

Traditional goal-setting (Top-down)

Management by objectives (Mutually agreed-upon goals)

goal-setting techniques

Steps in goal setting

Characteristics of well-written goals

Specific

Measurable

Attainable

Realistic

SMART 原则（该原则用于衡量一个目标）

Contingency factors

Organizational level

Environment uncertainty

Length of future commitments

Organizing

6 elements in organizational structure

Work specialization

Departmentalization

Chain of command

Authority （提供方向和建议）

Staff Authority（助理或副手，协助作用）

Line Authority（中层管理者，命令，直接指挥，授权）

Responsibility

Unit of command （Multi boss dilemma多老板困境）

Span of control

减少不必要的管理层，由tall organization 到 flat organization 的转变，提高信息传递效率。

Centralization & Decetralization

Formalization

Design options

Traditional

Simple structure

Functional structure

Divisional structure 事业部制（类似于子公司形式，自负盈亏，注意与Functional区分）

Geographical

Product

Customer

Contemporary

Matrix structures

Project structures

Team structures

Boundaryless organization

Virtual Organization

Telecommuting

Outputs

Organizational structure

Mechanistic

Organic

Organizational chart

Leading

Controlling