类别 全部 - responsibilities - resources - communication - agenda

作者:K Jas 8 年以前

334

Interdepartmental Communication & Operations

A comprehensive meeting was held to discuss interdepartmental communication and operations at Pacsoft USA, facilitated by Katy and co-facilitators Matt and Tom. The agenda included discussions on new organizational structures, brainstorming alternatives, and outlining company standards such as customer service and communication.

Interdepartmental Communication & Operations

Pacsoft USA: Interdepartmental Communication & Operations

Type in the meeting title


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Preparations

Preparations


The success of any meeting is proportional to the amount of time spent in preparation, by all participants.

meeting food snacks, room and comp hardware

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brief staff inro email to tom

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order tom's cards (get proper title)
CW + AV

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katy's intro

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matts intro

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communicate agenda to team

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gather needed printed materials
CW

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run plan across AV

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get dress code to tom

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create training checklist for TC and MT for Woodland Park
Katy and Phil

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cover all of tom's travel and lodging arrangements for Aug 1-5, Sept 5-9
Tom and Katy

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complete tom's on-boarding paper work

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Get tom his necessary equipment
AV

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gather list of resources sent as attachments to Matt
Matt

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Get tom on drop box

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katy

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Attendees

Meeting attendees


Who needs to be at this meeting? Everyone should be there for a purpose, and have a role to fill.

matt
co-facilitator

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Tom
Attendee/co-facilitator

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Katy

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Facilitator

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Date and time

Galvanize Denver - Platte

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9a-5p

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If you have already drafted the agenda, you should have an idea of how much time is necessary, plus some time for getting started and bringing it to a close.

Aug 1, 2016

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Follow-up

Follow-up actions


What follow-up actions will be needed after the meeting?

Action

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Responsible

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Agenda

Meeting agenda


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Schedule next steps regarding each key topic and put on everyone's schedules

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Introduce software structure and modules
Ensure that all team members have access to their required tools and resources. Identify tools and resources that may not yet exist or be available in the US.

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How much time should be allowed for 'Ensure that all team members have access to their required tools and resources. Identify tools and resources that may not yet exist or be available in the US.'?

discuss new organizational structures that are on the table and also brainstorm alternatives

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How much time should be allowed for 'discuss new organizational structures that are on the table and also brainstorm alternatives'?

Outline some company standards: customer service, communication (inter-/intradepartmental, US to AU), outbound (particularly in terms of support)

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Time

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How much time should be allowed for 'Outline some company standards: customer service, communication (inter-/intradepartmental, US to AU), outbound (particularly in terms of support)'?

Introductions

Objectives

What are the meeting objectives?


Having clear objectives for a meeting is essential. The biggest reason for the widespread unpopularity of meetings is their lack of purpose.

At the end of the meeting, what should the participants be able to do?

Tom and Matt gain understanding various modules and where we're going with them
Establish timeline for each department and plan for communicating rollout.
Discover and create ample resource base for all
Discuss a new support-sales-implementation dynamic. Transitioning of prospects to clients (first discuss current process)
Provide Tom detailed understanding of current company structure--discuss new structures
Create new company standards
Impart a solid understanding unto Tom, what it is that both Katy and Matt currently doing, and what their trajectories are.
Gain understanding of Tom's background, what he's bringing to the table here, what expectations he may have of anyone on staff and what his vision for US Ops and US Customer Care.

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Add an objective for the meeting. Typical objectives of business meetings include:


Try to be very specific with your objectives, so that everyone knows whether they have been achieved at the end of the meeting.